yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                         xxx-xxx-xxxx

                                                                                                                                      abc@xyz.com

 

 

objective

logistics professional with expertise in stocking, shipping, receiving and cycle counts seeking a responsible field/inventory auditing assignment.

 

career profile

ø  over ten years of successful business experience.

ø  extensive inventory control, inventory auditing, technical support and customer service background.

ø  record of promotion to team leadership positions of wide-ranging responsibility and authority.

ø  expertise in the leadership of high volume logistics/warehousing operations.

ø  adept in all facets of inventory, tracking, accountability and stock variances.

ø  skilled in coordinating and directing complex operations.

ø  excellent supervisory and team leadership abilities.

ø  knowledgeable in proper procedures and documentation.

ø  proficient in advanced software applications including sap.

ø  outstanding competence in communications, presentations and policy/procedures.

ø  skilled in working directly with senior management and resolving inventory issues in a successful manner.

ø  upcoming business degree.

professional experience

ics, apple inc.                                                                                                                   most recent

inventory control specialist (lead)

       recruited in 2008 to coordinate apple logistics warehouse team and apple retail units to validate stock accuracies.

       launched process improvements and resolved os&d issues.

       utilized sap to manage po/asn changes and administered shipping/receiving.

       facilitated cycle count program/audits to achieve unit accuracy and consistency.

       validated inventory adjustments and conducted investigations on unit stock variances.

       performed multiple physical inventory audits.

       selected to train inventory team members and communicate company inventory procedures.

       key contributor in turn-around of low physical inventory score to highest in unit history.

       exceeded company physical inventory objectives on a consistent basis.

       successfully built new visual team to company guidelines.

 

 

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the mobile solutions                                                                                                           2002 c 2008

inventory auditor

       retained to monitor 13 locations for inventory and sales operations.

       tasked to audit cash and safe.

       investigated/audited pos transactions, contracts, documentation, missing products and shrinkage.

       facilitated cycle counts, monthly reconciliation, inventory audit and periodic variance reports.

       resolved loss prevention issues and supported sales department to lower theft/loss.

       selected to train new auditors and sale representatives.

       assumed responsibility for new operations projects.

       provided critical support for fraud and it departments.

 

cingular wireless                                                                                                                 2000 c 2001

technical support (2001)

       worked closely with both agents and customers in a call center environment.

       troubleshot services and equipment problems to resolve issues.

       utilized unix, centigram and lucent switch, and monitored world wide network (wan) and local area network (lan).

       played key role in providing coaching and training to personnel.

 

assistant customer service manager (2000-2001)

       oversaw inbound calls from customers and associates, answering inquiries and providing any required assistance, including selling telephone services and explaining pricing plans and other promotions. 

       resolved customer billing issues, maintaining current customer account profiles and assuring high levels of customer satisfaction by offering most cost-effective pricing.

       was responsible for billing activities, including managing all follow-up on collections issues.

       oversaw oasys credit scoring system for new as well as existing accounts.

       designed and implemented report that provided accurate statistics.

       served in coaching/counseling role, assisting associates in proactively solving any customer problems or issues.

 

 

 

 

education

name of university, location

degree, expected graduation date