Yyyyyy x. yyyyyy

1065 Wesley Ct., #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                                                                                                        abc@xyz.com

Self motivated, results driven professional with superb experience in business office and health care services eager to expand on that experience and grow with a progressive company seeking professional versatility and operational excellence in administration.

 

KEY QUALIFICATIONS

         Proficient in client services, confidential records management, communications (written and verbal), coding, accounting, financial statements, and HR support.

         Broad-scope background in medical practice and hospital settings within the healthcare industry

         Excel at working with insurance companies, HMOs, vendors, freight companies, and other support and supplier services.

         Adept at managing special events, travel, and master and activity calendars in support of business goals.

         Cultivate dynamic relationships with internal departments, team members and customers/patients to ensure needs are being satisfied at all levels.

         Equally expert in technical office skills as well as increasing internal/external client satisfaction through attentive, conscientious customer care and professional rapport.

 

PROFESSIONAL EXPERIENCE

 

 

BROWN & TOLAND MEDICAL GROUP-San Francisco                                                                  2006-2009
Office Manager/Part-Time

         Efficiently managed administrative/office operations of busy internal medicine practice, with responsibilities ranging from patient scheduling and records/documentation management through general bookkeeping and front-office duties

 

KIMCO STAFFING / GOLDEN GATE ENDOCRINOLOGY SPECIALISTS C San Francisco                2007-2008

Administrative/Medical Assistant

         Contracted to provide solid front office management for high-volume specialty practice; proficiently facilitated all opening and closing functions as well as broad daily administrative activities ranging from payroll and banking through clerical

         Efficiently scheduled patients to maximize use of time and resources

         Entrusted with calling in patient prescriptions and effectively communicated with pharmacists, medical professionals and patients to ensure delivery of optimal health care services

 

HEALTHCARE FINANCIAL STAFFING / LOCAL HOSPITAL C Oakland                                            2001-2007

         Effectively applied versatility and extensive background in multiple areas of office operations toward serving multiple roles for this major hospital client.

 

ER Registration Clerk/Admissions

         Demonstrated dynamic customer service and organization skills toward managing a high volume of medical customer accounts and services.

         Accountable for performing accurate and appropriate patient intake, admittance and registration to include co-payments/payment collection, as well as creating patient files and verifying personal information.

         Ensured patients were comfortable and that valuables and the patient were moved to the proper area/unit according to hospital policies and procedures.

         Employed effective communication and research skills toward managing insurance claims with insurance companies and their representatives.

         Communicated with patients, agency representatives and staff to ensure the resolution of all outstanding insurance and other claims regarding accounts receivables issues at the time of registration.

 

Communication Operator

         Applied excellent communications talents to making hospital announcements, including coded announcements for various hospital response teams, over the paging system.

         Monitored security cameras and ensured all telecommunications equipment was in good working order at all times.

 

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HEALTHCARE FINANCIAL STAFFING continued

 

Administrative Assistant to the Education, Training and Professional Development Department

         Managed all aspects of the office environment including supplies, data entry, faxing, and correspondence, keyboarding, price list management, and open/close of the Customer Service Department.

         Responsible for maintaining personnel and confidential information, activity calendar, petty cash, shipping/handling of training materials, mail/phone triage, and appointment scheduling.

         Posted and accounted for all departmental purchasing and Accounts Payable/Receivables.

         Performed reconciliations and generated all monthly financial reports (QuickBooks).

         Planned and coordinated travel itineraries for the educational program and office staff.

         Maintained all nursing certification records for requisite CMEs and Continuing Education Units, as well as other nursing statistics.

         Proctored, tabulated and graded Pharmacology tests completed by nurses seeking employment with the hospital.

         Contributed to daily operations in many other ways, such as creating and maintaining a customer database, and preparing all materials for JCAHO/BRN audits.

 

CATHOLIC HEALTHCARE WEST                                                                                                  1999-2001

Office Specialist

         Accountable for all cash posting for several divisions and subsidiaries of this major healthcare provider company.

         Managed all cash postings for Seton, Seton Coastside, St. Francis, St. Mary and Sequoia Hospital.

         Ensured accuracy of all information from accurate initial posting through reconciliations.

 

EDUCATION

 

Citris College, Azusa, Secretarial Certificate

Hayward Beauty College, Licensed Cosmetologist

 

computers skills

 

PBX multi line systems

Office Equipment, all types

Microsoft Office Suite

QuickBooks

Lotus Notes,

WordPerfect

 

AFFILIATIONS/COMMUNITY ACTIVITIES

 

Active Volunteer, Summer PALS Youth Counselor

Active Volunteer, Girl Scouts

Active Member/Volunteer, John Marshall Elementary PTA / Drill Team Active Leader

Past Member, Speech Crafter/Toastmasters