career objective                              

recent college graduate eager to contribute dynamic communication, organization, and customer service skills toward actively supporting operations of a progressive organization seeking a driven and productive team member

 

profile                                                

ø  offer strong practical experience in customer service, product promotion, and fraud prevention within the retail banking industry, as well as a solid academic background in business management and administration

ø  demonstrated ability to facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  meticulous attention to detail and proven record of performing multiple concurrent duties in deadline-driven setting

ø  dynamic communication, presentation, negotiation, and relationship management skills; supervisory and training experience

ø  proactive team player equally effective in independent and collaborative environments

ø  sharp technical acumen and proficient in wide range of programs including ms word, excel, powerpoint, outlook, project; click2staff; and proprietary applications and networks

 

education                                           

minnesota state university, mankato, mn                                                                       june 2008

b.s. in business management, with honors; minor in business administration

• 3.44 gpa; dean s list multiple semesters
• completed semester-long study abroad program at southern cross university, lismore, australia

 

professional experience                

wells fargo                                                                                                                  7/07 c present

lead teller/supervisor, st. cloud, mn (6/08 c present)

• in recognition of outstanding performance, quickly progressed within company to attain supervisory position entrusted with oversight of up to 15 tellers; provide outstanding, award-winning customer service
• successfully steer branch operations to achieve and exceed corporate sales goals; work closely with clients to recommend appropriate financial products and services; proactively train and lead team of tellers
• accurately perform internal audits, manage daily opening and closing duties, approve reports and documents, and monitor all activity to ensure compliance with all bank policies and procedures, as well as government laws

teller/sales associate, mankato, mn (7/07 c 6/08)

• proficiently contributed to the branch s success by attaining superior levels of client satisfaction while effectively promoting company products
• executed full range of teller services and assisted customers with daily transactions, ensured accuracy of cash drawer, assisted managers with additional responsibilities and special projects