yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

career objective

versatile business professional eager to contribute broad-scope travel experience toward supporting a dynamic organization in maximizing bottom-line performance.

profile

 

• offer solid and progressive corporate and leisure travel consultant experience, including expertise within travel policy, current affairs and customer service capacities.
• in depth experience in tariff rules, apollo usage, arne exchanges, fastair reservation system, unimatic delay codes, and airline equipment codes.
• strong experience in client-focused industries focused on delivering world class customer service.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• consistently follow latest updates in airline rules, travel regulations and current affairs to ensure satisfactory client experience.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
• proficient in domestic and international tariff price quotes as well as the specified gds.
• dynamic communication, presentation, negotiation, and relationship management skills.

 

professional experience

 

job title wells fargo financial travel                                                                                     2006-present

• sharp business acumen and experience in managing broad scope of operations, from booking reservations for planes, hotel and amtrak to car rentals and frequent traveler upgrades.

• successfully steer travel sales operations to generate high volume growth and revenue.
• facilitate productive communication with individual and group travelers to ensure quality customer service.
• responsible for maintaining client profiles, updating reward program information and fulfilling client requests.

 

job title united airlines                                                                                                                1989-2006

• utilized in depth understanding of tariff rules and arne exchanges in effectively handling reservations for leisure travel clients.

• actively served as lead gate agent, responsible for handling multiple problems and clients simultaneously.
• functioned as support instructor on fastair reservations and check-in formats

job title national car rental                                                                                                      1980-1990

• consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
• successfully maintained customer profile numbers for express service on car reservation and returns.
• managed a broad range of operations, including accounts receivable, daily ledger, credit card forms, purchase title of new vehicles, and vehicle log updates.    

 

professional education

coursework in accounting aib college                                                                                         1991-1992

 

apollo auto arne denver, co                                                                                                                1996
fastair reservations denver, co                                                                                                            1995
weight & balance training for passenger aircrafts chicago, il                                                               1990