detail-oriented it professional eager to contribute proven expertise in project management, systems administration, team building, and customer service toward supporting an employer in maximizing productivity and profitability.

 

profile

 

ø  demonstrate solid leadership abilities, proven analytical proficiencies, sharp troubleshooting techniques, and excellent communication and interpersonal relationship-building skills.

ø  recognized as the go-to person for immediate resolution of complex technical issues.

ø  thrive within fast-paced, high-pressure environments, along with effectively streamlining processes to increase efficiency while consistently maintaining solid professional work ethics.

ø  holds a b.s. in computer science from moscow engineering physics institute (state university); completed english as a second language training at xavier university; fluent in english, russian, and turkish languages.

ø  currently pursuing rigorous pmp certification.

 

~ key technical proficiencies ~

 

mysql • ms sql • foxpro++ • c • visual basic • turbo assembler • microsoft office suite applications

html • xml • xsl • javascript • adobe flash • lan applications • windows servers (nt through 2003)

rightfax server • neax 2000 digital phone system • neaxmail ad-40 voicemail

 

professional experience

 

 

key achievements

ø steered a corporate-based project for conversion to a paperless environment on-schedule and within budget, including designing and implementing a complimentary database for medical document storage.

ø successfully created, tested, and deployed an innovative case management system for the company utilizing vb studio, in adherence with ohio bureau of workers compensation requirements.

ø actively assisted marketing staff during open enrollment to develop and organize database-driven reports that assisted with the creation of multifaceted marketing endeavors.

ø accurately prepared it systems policies and procedures documentation instrumental in achieving company-wide 100% urac certification.

 

         apply dynamic leadership talents toward successfully recruiting, managing, motivating, and evaluating top-performing it personnel, including identifying critical staff development needs, assembling resourceful training materials, and delivering valuable work-related presentations to employees.

         strategically directed the support of company-wide infrastructure systems, along with coordinating the planning and implementation of essential additions, deletions, and modifications.

         expertly anticipate future networking needs, while identifying proactive solutions and supervising corporate-level network security efforts to maintain seamless organizational processes.

         coordinated it-related purchasing and budgetary developments, including overseeing necessary capacity planning and vendor negotiations scheduling.

         spearhead the successful development and management of the company s comprehensive telephone system, along with overseeing wide-ranging corporate upgrade efforts.

 

        utilized technical expertise to proactively advise end users with various hardware / software problems, including remotely supporting students / callers needs concerning various pc- and mac-based software installations, connectively issues, and operating systems difficulties; performed essential upgrades to maintain efficiency.

 

        drove organizational success by directing and coordinating diverse departmental activities, such as pricing, sales, and marketing of travel-oriented tickets and related product packages.

        demonstrated superior managerial abilities by overseeing a profit-driven team, including determining staffing needs, recruiting skilled employees, performing effective training, and delegating tasks to allow individualized work-related confidence; concurrently ensured prompt, courteous, and effective customer service at all times.

        contributed exceptional financial management proficiencies instrumental in attaining a maximization of profits through cost-effective operational funding and advantageous investment practices.