yyyyyy x. yyyyyy

1042 s. winchester blvd. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile professional eager to contribute comprehensive helpdesk background toward actively supporting the employer in optimizing performance.

profile

 

• talented it professional offering over 15 years of solid and progressive experience as a desktop support specialist and help desk technician.

• in depth expertise in software and hardware support, quickly resolving problems by listening to users, diagnosing technical problems and consistently delivering effective solutions.
• strong hands-on knowledge of technical issues associated with hardware, software, and network configurations.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any technical environment.
• technically proficient in microsoft windows xp, office 2003/2007, microsoft active directory, and windows 7.

 

professional experience

 

desktop support/help desk technician sprig electric, inc.                                                2010-present

• actively serve as desktop support and help desk technician, providing both on-site and remote assistance for hardware/software issues, troubleshooting network connectivity, and new user setup on windows7 and ms office 2010.

 

desktop support technician carpenter consulting                                                                2009-2010

• assisted clients in the setup and configured laptops and desktops, as well as identifying and solving hardware, software and printer problems.

 

desktop support/help desk technician market tools, inc.                                                      2008-2009

• skillfully provided on-site and remote assistance troubleshooting network connectivity, hardware/software issues, setting up user id s/ email/cisco ip phones, and installing laser printers.

 

mortgage consultant mortgage magic, inc.                                                                              2006-2007

• consistently ensured delivery of quality customer service vital to sustaining and growing accounts.

 

desktop support technician netobjects, inc.                                                                          2001-2005

• efficiently provided network administration and desktop support to users, including server backups, system configuration, software installation, and remote troubleshooting.

 

desktop support technician netscape communications, inc.                                                   1998-2001

• oversaw desktop and networking support, including the installation, testing and troubleshooting of pc and laptops software and hardware.

 

desktop support technician lsi logic, inc.                                                                                           1995-1998

• successfully provided hardware and software support for over 1200 users, while also troubleshooting all types of laser printers.

 

professional education

 

computer coursework deanza college                                                                                            2001