Yyyyyy x. yyyyyy                          

Address:  0000 xxxxxx xxxx , xxxx , xxxxx 00000                      

Phone: (xxx-xxx-xxxx

Email: abc@xyz.com

Citizenship: United States

Social Security Number: 104-60-2654

Security Clearance: Level 2 Gaming License from the Indiana Gaming Commission

 

 

Summary of Qualifications

 

Offer more than X years of experience in support technician and administrative roles with companies in the private sector as well as the U.S. Army and U.S. Marine Corps. Has an established track record of facilitating safety and technical security programs, inventory control, and project management. Ensures optimal operation of security functions including user account, and email. Possess excellent analysis, planning, investigational, and problem-solving abilities essential in achieving overall organizational objectives. Experienced with preparation of accounting and bookkeeping reports and documentation. Highly adaptable and performs well within high pressure and fast-paced team environments. Technically proficient in Windows 2000/XP, MS Office, networking, and IBM AS400 systems. MCSE Certified.

 

Professional Experience

 

HORSESHOE SOUTHERN INDIANA CASINO; Dates

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor:  May Contact C Derek Dishman, Information Technology Supervisor xxx-xxx-xxxx

Hours:  40 Per Week

Salary Per Year: $25,000

Support Technician

Proficiently applied innovation and technology expertise toward incident and problem management through the use of a software module. Conduct service management to process various customer requests for Horseshoe throughout Southern Indiana. Handle requests submitted by end users, which vary from general incidents, service requests, change requests, or user problems with hardware or software. Analyze technical products and troubleshoot issues to identify problem areas and set priority for resolution. Provide first line of support on all technical requests. Serve as liaison between internal and external groups to streamline support efforts. Perform problem analysis to determine the priority and impact of a incident or problem. Attempt to solve the incident at the first point of submission without having to engage a second support team.

 

Facilitate hardware and software administration, installation and support by providing superior support for local area casino which houses over 200 gaming tables and 1,000 slot machines. Troubleshoot technical tasks on various platforms such as A/S 400, Active Directory, UNIX, Biometrics systems, ATM Machines and other casino related products. Assist other technical support team members in resolution of issues in a high pressure, ever changing PC hardware/software work environment.

 

Provide security administration by adhering to corporate security policies and centralized login processes using Microsoft Active Directory, managing 1300 objects within the directory. Administer and install corporate Symantec Antivirus program to all networked devices within the casino, including ATM machines, PC s, servers, workstations and other units. Perform installation, setup, and deletion of general network accounts or system access to over 50 different programs and applications, including programs that deal with customer information such as credit cards, social security numbers, checking account and driver licensing of customers. Manage security for various casino programs such as hand scanner access for keys, file systems, cash machine access.

 

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Yyyyyy x. yyyyyy                                       Job Posting: Information Technology Specialist (Security)

Social Security Number: 104-60-2654                                                                                         page 2 of 4

 

GSI COMMERCE SOLUTION INC.; 10/0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor:  May Contact C Bill Saterly, Warehouse Supervisor; 502-995-0223

Hours:  40 Per Week + occasional overtime

Salary Per Year: $24,000

Warehouse Associate

Process e-commerce orders by preparing carts for picking by configuring pick carts from pick lists. Investigate merchandise to ensure accuracy in stock counts for inventory control purposes. Administer an AS400 IBM distribution system to prepare orders for delivery. Utilize Remote Device (RF Gun) to transact and account for inventory in Distribution center. Perform production activities under UPH (units per hour) company standards. Adhere to minimum productivity levels to maintain corporate standards of operation.

 

Conduct order picking and packing for 200,000 items per year on average utilizing an AS400 distribution system to streamline productivity. Stage outgoing shipments made ready for UPS, FED-X, and common LTL carriers. Prepare items for special handling situations such as hazardous materials and international shipments, packing and processing of shipments, determining proper carrier for all shipments, and maintaining supply levels for packing materials. Investigate both merchandise and packing ships for correct product and damage. Assess count and item verification for shipments, verified purchase orders, and documented errors. Led safety initiatives for co-workers at all times.

 

Processed large-scale B2B (Business to Business) orders for vendors such as Amazon, Niche, and Four Winds Trading Company, involving processing $4 to$ 5 million of products for resale. Ensure compliance with strict procedures in picking and processing product using vendor s special instructions.

Prepare shipment of these special orders to more than 25 shipping vendors.

 

Manage inventory Control by resolving issues and implementing corrective actions regarding incorrect locations and problem orders. Verify information on product by conducting counts on locations using Remote Device. Locate hidden or missing product through investigation and performing research on AS400 order history, creating and consolidating locations with similar product. Consistently demonstrates a high level of accuracy while cycle counting product.

 

Serve as Permanent and Temporary Associate Warehouse Trainer for Outbound Section to instruct 75 associates per year. Lead training sessions for associates on picking and packing functions throughout all areas of the Distribution center. Provide step. Devise innovative training methods including hands-on training and step by step instruction on every aspect of job duty and responsibility to both individuals and groups. Encourage feedback from others on information taught during training. Recognize and define problems that might be encountered during performance. Report employee process during training to supervisor.

 

UNITED STATES ARMY; Dates

 

Fort Knox, Kentucky 40121

Supervisor:  May Contact CYes/No; Name; Phone

Hours:  40 Per Week + occasional overtime

Salary Per Year: Rank E-4

Unit Supply Specialist

Updated and maintained a comprehensive automated supply system to account for, organize, and install supplies and equipment. Prepared all unit and organizational supply documents for review by management. Reviewed and annotated changes to unit material condition status report. Issued and received small arms. Managed security areas by securing and controlling weapons and ammunition.

 

Yyyyyy x. yyyyyy                                       Job Posting: Information Technology Specialist (Security)

Social Security Number: 104-60-2654                                                                                         page 3 of 4

 

Upheld current security standards by scheduling and performing preventive and organizational maintenance on weapons. Inspected completed work for accuracy and compliance with established procedures. Coordinated supply activities. Posted transactions to organizational and installation property books and supporting transaction files. Determined method of obtaining relief from responsibility for lost, damaged and destroyed supply items.

 

Led training initiatives by providing guidance to lower grade personnel, directing supply personnel in establishing supply and inventory control management functions. Administered a Standard Property Book System (SPBS) to maintain current property status. Reviewed daily and monthly records of issues of petroleum products and operating supplies. Provided technical assistance to equipment records and parts specialist. Assisted and advised supply officer and commander.

 

Maintained automated supply system to manage inventory for millions of dollars of supplies and

equipment. Received, inspected, inventoried, stored, and delivered organization an installation supplies and equipment, such as military vehicles, crew served weapons, ammunition, weapons systems and organizational property. Stored personal items for military members who became absent without leave. Utilized Microsoft Excel to manage room occupancy level for 500 soldiers living in the single soldier area on Fort Knox. Purchased items for military unit as a Government Visa Credit Card holder at key vendors such as Wal-Mart, Lowes, and various local entities.

 

UNITED STATES MARINE CORPS; Dates

 

Various Locations

Supervisor:  May Contact CYes/No; Name; Phone

Hours:  40 Per Week

Salary Per Year:

Accounting Clerk/Supply Administration Clerk

Oversaw ground supply administration and operations and accomplished technical duties in retail and wholesale supply accounting within a Marine Corps activity and unit. Processed customer inquiries, requisitions, and procurement by operating personal computers, multimedia data entry, scanning and retrieval systems functions, generating routine reports, and performing technical research functions for customer inquiries. Facilitated financial operations by preparing and maintaining accounting reports, supply documents, and custody records as well as performing reconciliations. Solved data output interpretation problems or contacted appropriate sources to resolve questionable areas.

Completed accounting, budgeting and related financial management duties for a Marine unit as an accounting clerk. Administered databases and spreadsheet programs to perform calculations, recording

details of financial transactions and maintaining accounting records. Submitted written requests to commanders for transfer of funds between different accounts. Ensured a high level of accuracy while completing accounting requests.

 

Served as Supply Administration Clerk by maintaining a unit supply system which included accountability and preservation of expendable supplies and equipment. Issued materials for military vehicles and equipment. Utilized 3270, Sassy Management system, and other computer programs conducted order tracking management. Purchased products as a Government Visa credit card holder.

 

Education

 

Colorado Technical University C Colorado Springs, CO

Degree: Master of Science in Information Systems Security

Major: Computer Information Systems

Graduated: 2009

GPA: 3.75/4.00

Credit Hours Earned:

 

Yyyyyy x. yyyyyy                                       Job Posting: Information Technology Specialist (Security)

Social Security Number: 104-60-2654                                                                                         page 4 of 4

 

ITT-Technical Institute (Online) C Indianapolis, IN

Degree: Bachelor of Science in Information Systems Security

Major: Computer Information Systems

Graduated: 2006

GPA: 3.85/4.00

Credit Hours Earned:

 

Jefferson Community College C Louisville, KY

Transferred 65 credits: 2003-2004

Cumulative GPA: 3.50/4.00

 

Training/Professional Development

 

Information Technology Network Administration, Microsoft MCSE Option; Date

United States Marine Corps, Enlisted Basic Supply School, Camp Lejeune, NC; 1996

United States Marine Corps, Recruit Training Depot, Parris Island, SC; 1995