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                   ana tovar

93 east boston st. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

proficient business professional eager to contribute customer service expertise as well as strong persuasive communication skills toward actively supporting an organization in maximizing performance.

profile

 

  • talented professional offering 7 years professional experience in client services, medical terminology and sales operations.
  • in depth experience in client-focused industries focused on delivering world class customer service; fluent in both english and spanish.
  • recognized as creative self-starter, with proven background in working with doctors and nurses in a fast-paced healthcare environment.
  • experienced in persuasive communication; expressing ideas in ways that lead clients to understand sales presentations.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
  • skilled at performing independently or within a team to exceed all operational goals and objectives.
  • hippa trained, with proven ability to maintain the highest levels of confidentiality and uphold the ethical standards of the medical profession.
  • dynamic communication, presentation, negotiation, and relationship management skills.
  • technically proficient in microsoft word, excel, outlook, and powerpoint; type 70 wpm.

 

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professional experience

 

medication intake coordinator seattle children s hospital                                            2009-present

  • effectively managed all aspects of the patient intake process, from compiling patient medical history to coordinating surgery time/room.
  • consistently ensured delivery of quality client services vital to sustaining and growing customer base.

 

pharmacy technician safeway pharmacy                                                                       2006-present

  • successfully steered medical sales operations to generate high volume growth and revenue on behalf of company.
  • facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

pharmacy technician doane s valley pharmacy                                                                   2003-2006

  • sharp business acumen and experienced in managing broad scope of operations, from monitoring drug inventory and ordering merchandise to maintaining files and training new staff.

 

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professional education

 

bachelor of science in social services central washington university                                     2008

 

certified pharmacy technician state of washington                                                                             2006

 

associate of arts and sciences wenatchee valley college                                                        2005

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