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ana tovar
93 east boston st. #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
proficient business professional eager to contribute customer service expertise as well as strong persuasive communication skills toward actively supporting an organization in maximizing performance.
profile
- talented professional offering 7 years professional experience in client services, medical terminology and sales operations.
- in depth experience in client-focused industries focused on delivering world class customer service; fluent in both english and spanish.
- recognized as creative self-starter, with proven background in working with doctors and nurses in a fast-paced healthcare environment.
- experienced in persuasive communication; expressing ideas in ways that lead clients to understand sales presentations.
- demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
- skilled at performing independently or within a team to exceed all operational goals and objectives.
- hippa trained, with proven ability to maintain the highest levels of confidentiality and uphold the ethical standards of the medical profession.
- dynamic communication, presentation, negotiation, and relationship management skills.
- technically proficient in microsoft word, excel, outlook, and powerpoint; type 70 wpm.
professional experience
medication intake coordinator seattle children s hospital 2009-present
- effectively managed all aspects of the patient intake process, from compiling patient medical history to coordinating surgery time/room.
- consistently ensured delivery of quality client services vital to sustaining and growing customer base.
pharmacy technician safeway pharmacy 2006-present
- successfully steered medical sales operations to generate high volume growth and revenue on behalf of company.
- facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
pharmacy technician doane s valley pharmacy 2003-2006
- sharp business acumen and experienced in managing broad scope of operations, from monitoring drug inventory and ordering merchandise to maintaining files and training new staff.
professional education
bachelor of science in social services central washington university 2008
certified pharmacy technician state of washington 2006
associate of arts and sciences wenatchee valley college 2005
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