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Yyyyyy x. yyyyyy

xxxxxx Pointe O Woods Place, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

Solutions-focused Sales / Customer Service Leader specializing in driving business growth, building solid teams, creating profitable marketing strategies, providing world-class client relations, and cultivating a strong brand image with superior quality eager to offer 20 years experience toward maximizing an employer s success.

 

Profile of Qualifications

 

         Integral leader who streamlines processes to increase efficiency and productivity within high-volume environments.

         Out-of-the-box thinker who makes solid decisions to reflect positively on company well-being and client satisfaction.

         Ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities toward achieving goals.

         Proficient in Microsoft Office Suite, Microsoft Windows 7 / Vista, and all office equipment and machinery.

 

Key Areas of Expertise

 

  Sales / Marketing

  Team Building / Training

  New Business Development

   Quality Control

   Workflow Prioritization

   Data / Records Management

      Business Communications

      Client / Customer Services

      Strategic Analysis / Planning

 

Professional Synopsis

 

Agent Relations Coordinator / Sales Support Specialist

Automated Benefit Services, Sterling Heights, MI                                                                         2004 C 2010

 

         Utilized broad scope of industry, professional services, and sales support knowledge to establish and maintain strong relationships with independent agents and brokers within the group of health, life, dental, and vision insurance fields.

         Drove bottom-line results by developing targeted strategies to increase new business, including scheduling lunch and learn meetings, creating email blasts on new benefits and plan schedules, and contacting agents regarding key events.

 

Customer Service Representative

DTE Energy, Inc., Southfield, MI                                                                                                    2003 C 2004

 

         Contributed excellent communication and interpersonal relations abilities toward promptly and effectively addressing customer concerns related to electric and natural gas services such as activations, disconnects, billing, and power outages.

         Expertly handled critical weather and / or storm inquiries, emergency gas leaks, fires, and explosion-related calls, including contacting all appropriate authorities to ensure immediate action was taken to safely resolve diverse situations.

 

Sales / Service Coordinator

Success Management Engineering, Inc., Detroit, MI                                                                      1995 C 2003

 

         Played a vital role in building and sustaining profitable business operations by handling a high-volume of inbound calls and formulating solutions to contract servicing issues, including researching and resolving escalating customer concerns.

         Applied dynamic leadership talents toward training and coaching employees, along with planning and prioritizing staff workflow to maximize use of resources and meet organizational objectives.

 

Executive Services Specialist

Blue Cross Blue Shield of Michigan, Detroit, MI                                                                         1990 C 1995

 

         Led a top-performing CSR staff in researching and resolving subscriber health insurance claims and benefit issues within a fast-paced call center environment, along with completing all claim reviews and medical record requests as necessary.

         Supported Executive Services Coordinator in directing team operations, including coaching staff, completing production statistic reports, maintaining superior quality control, and handling sensitive-natured inquiries and escalated calls.

 

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