career objective

meticulous bba candidate eager to contribute skills and knowledge toward actively supporting operations of a progressive organization seeking a driven and productive team member

profile

ø  numerous years of practical experience in information management, account reconciliations, credit and collections, banking, and quality control, as well as extensive academic training in accounting, finance, and business administration

ø  provide outstanding customer service through efficient research and resolution of potential issues; possess strong  analytical aptitude and problem-solving capabilities

ø  successfully maintain detailed database and filing systems; facilitate timely processing of internal and external requests

ø  ensure compliance with corporate policies and procedures as well as government laws and regulations regarding the handling of sensitive information

ø  dynamic organization, prioritization and time management skills; keen eye for detail and emphasis on accuracy

ø  proactive team player equally effective in independent and collaborative environments

ø  sharp technical proficiencies including microsoft word, excel, and financial programs

education

albertus magnus college, new haven, ct                                                                       anticipated graduation may 2012

studies toward bachelor of science in business administration c accounting concentration

professional experience

anthem blue cross & blue shield of ct, north haven, ct                                                                         1990 c present

performance quality auditor (10/09 c present)                                     

• in recognition of superior performance, steadily progressed within this leading provider of health insurance to attain position entrusted with monitoring systems to ensure compliance with underwriting guidelines and strict quality standards

membership representative / data entry processor (9/05 c 10/09)

• accurately and efficiently scanned and coded applications, changes, and terminations; additionally researched and resolved membership issues, served as liaison with group administrative, and performed a high volume of data entry duties

installation representative, small business unit (2/02 c 9/05)                                     

• input new insurance group information, processed renewals and updates, and assisted with special projects in support of business objectives

billing representative (11/97 c 2/02)

• successfully serviced more than 500 small business accounts by posting payments, collecting on outstanding balances, and performing reconciliations

credit and collections clerk (6/04 c 11/97)

• collected premiums on delinquent accounts and reconciled group accounts, managed client contact, maintained detailed files, and compiled financial reports

cash control processor, finance (6/92 c 6/94)

• expertly performed a range of financial control functions, including verifying daily cash deposits, maintaining batch control logs, reconciling end of month closings, compiling weekly and monthly cash reports, and assisting external auditors with interim and year-end audits

cobra membership representative (5/90 c 6/92)

• reviewed cobra applications for completeness and compliance with company membership regulations / program guidelines, updated databases, maintained manual subscriber files, and researched and resolved issues

file clerk (3/90 c 5/90)

• performed clerical tasks and provided assistance for special projects