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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com
(xxx-xxx-xxxx
career objective
results-driven customer service/sales manager eager to contribute outstanding leadership skills, aptitude for problem-solving, and sharp business acumen towards supporting the employer in optimizing operational and financial performance
profile
ø offer numerous years of customer service and sales management experience, with expertise in business development, staff development, and operations in fast-paced environments
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; hire, train, and lead top-performing support teams
ø develop and implement quality assurance initiatives, motivational and performance incentives, and process improvements
ø proactively track performance metrics and adjust business strategy; monitor trends and developments, including competitive services and marketing activities
ø demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy
ø exceptional communication, presentation, negotiation, and relationship management skills
professional experience
staples, orlando, fl 2004
c 2008
team manager
successfully managed 15-member team in providing excellent service and developing customer loyalty
trained staff to deliver knowledgeable product assistance and telephone support in a busy call center environment
mentored all levels of personnel in one-on-one and group environments to maximize sales and professional growth
efficiently investigated resolved escalated client issues
life streams, tavares, fl 2002
c 2004
data manager
- provided critical support for case managers and family care managers
- accurately maintained more than 1,000 electronic files, spreadsheets, and automated tracking systems containing confidential and shared information
- contributed to staffing and child placement meetings
accent marketing, eustis, fl 1998
c 2002
program manager
- expertly coached and led assistant program managers to increase sales, assets, client base, and bottom-line profits through attentive service
- developed and implemented highly effective strategies to continually meet and surpass established targets
- planned and conducted winning client presentations and managed key corporate client accounts; tracked performance metrics and analyzed market trends to adjust direction
- served as company representative in community outreach initiatives
education
valencia community college, orlando, fl
general studies
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