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career objective
results-driven account manager eager to contribute superior marketing and client relation skills along with passion for the industry toward supporting the employer in optimizing operational and financial performance
profile
ø offer numerous years of progressive experience in sales, business development, customer service, and account management
ø depth of knowledge in the wine and spirits industry; substantive training on wine theory, regions and production, tasting, and brands and product lines
ø solid experience in targeting and managing accounts in highly competitive environments; develop strong, competitive bids that generate high-volume contracts
ø sharp business acumen with strong analytical and problem-solving abilities; effectively identify and capitalize on opportunities to penetrate and develop markets
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues
ø dynamic communication, presentation, negotiation, and relationship management skills
ø proactive team player equally effective in independent and collaborative environments
professional experience
property manager, resort tahoe property management, south lake tahoe, ca 2007 c present
- direct all aspects of operations for this property management company with a diverse portfolio of insert #/12? vacation and long term rental properties in the lake tahoe region
- generate viable sales leads through strategic business development; manage accounts and cultivate loyal client base resulting in repeat customers and referrals
- design and implement marketing campaigns; create eye-catching advertising and collateral materials
- negotiate and manage homeowner contracts, prepare accounting for each property, process owner statements, maintain detailed records
property manager / owner, self-employed, south lake tahoe, ca 1999 c 2007
- successfully marketed rental properties, secured tenants, collected rents, ensured quality and cleanliness of units; consistently maintained low vacancy rates and superior levels of guest satisfaction
server, primavera at caesars tahoe, stateline, nv 1998 c 2001
- applied depth of knowledge regarding menu and award-winning wine list towards providing guidance to guests and increasing sales
- developed a loyal client base by delivering exceptional customer service
~ prior background information available ~
education & training
property management pre-permit course, american career institute, las vegas, nv 2008
real estate principles, practices, and law, pioneer school of real estate, carson city, nv 2003
specialized training in spirits and wines, caesars tahoe, stateline, nv insert year(s)
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