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yyyyyy x. yyyyyy
(xxx-xxx-xxxx • abc@xyz.com
profile of qualifications
results-focused management professional eager to offer over 7 years of progressive retail sales, team building, and customer service experience toward driving an employer s success. top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and customer satisfaction. excellent communicator who can build loyal teams with low turnover rates. expert at cultivating a strong brand image with high standards in quality and service. ambitious self-starter who can handle multiple assignments within deadline-driven environments and proficiently streamline organizational processes to increase efficiency.
key areas of expertise
retail sales management team building customer service business relations
training / development strategic analysis loss prevention asset protection
human resources visual merchandising payroll / operating expenses cash handling
professional synopsis
ann taylor loft, limerick / king of prussia / exton / glen mills, pa
senior assistant manager 2006 c 2009
applied dynamic leadership talents toward directing all store operations consistent with corporate values, standards, and practices to include formulating strategic business decisions based on analysis of regular sales reports to maximize bottom-line results.
drove business growth by recruiting, hiring, and supervising top-performing sales teams, along with creating effective training / development programs in coordination with corporate objectives to ensure consistency among store operations.
expertly scheduled employee assignments to optimize use of resources and meet operational goals to include promoting individualized work-related confidence through the facilitation of beneficial personnel evaluations / reviews.
achieved quantifiable performances (i.e. net sales, rov, conversion, upt, dpt, payroll, inventory shortage) to drive business success.
actively liaised between executive-level management and sales force in completing targeted business directives (i.e. price changes, mos, special orders), along with successfully introducing innovative new products to profitably increase market share.
demonstrated sharp analytical abilities toward managing all payroll expenses and store budgets to include overseeing comprehensive inventory management practices and completing operational assessments to optimize loss prevention efforts and protect assets.
assistant manager 2005 c 2006
attained advantageous sales generated by building valuable customer relationships and creating an appealing store environment through the implementation of profit-focused interior merchandise displays.
proficiently managed a customer-focused staff, along with controlling labor costs though efficient employee scheduling while concurrently meeting weekly traffic and sales volume needs.
fostered cooperative teamwork across a multitude of personnel levels to maximize store productivity and profitability to include achieving all set asset protection, expense control, and retail sales objectives.
management trainee 2004 c 2005
represented an exceptional image of the store which led to an overall increase in retail sales, a loyal consumer base, and the encouragement of fellow associates to make decisions to reflect positively on customer satisfaction and company well-being.
instrumental in utilizing diverse industry and company knowledge to improve sales results, product awareness, and brand imaging.
sales associate 2002 c 2004
met and / or exceeded set goals through dynamic retail sales practices to include utilizing proven presentation, communication, and interpersonal relationship-building skills to actively boost storewide revenue.
performed all cash handling duties and operational transactions (i.e. sales, returns, exchanges, gift cards), along with completing the proper documentation of monetary values through consistent recordkeeping practices.
education
associate s degree in interior design london guildhall university
extensive professional coursework delaware county community college
yyyyyy x. yyyyyy
(xxx-xxx-xxxx • abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging and rewarding [ insert job title ] role, and am submitting my resume for your review.
i am eager to offer over 7 years of progressive retail sales management, team buildin g, and customer service experience toward maximizing your company s success. i am a top-performer who has a history of making decisions which reflect positively on business productivity, corporate well-being, and customer satisfaction, and am confident that i can utilize my knowledge to achieve your operation s goals.
to compliment my professional background and the attainment of your objectives, please note that i hold an associate s degree in interior design from london guildhall university (london, england).
most recently, as a senior assistant manager for ann taylor loft, i applied my dynamic leadership talents toward directing all store operations consistent with corporate values, standards, and practices to include formulating strategic business decisions based on analysis of regular sales reports to maximize bottom-line results. during this time, i recruited, trained, and developed a profit-focused team of diverse sales professionals to drive business growth while concurrently controlling labor costs though efficient employee scheduling to meet weekly traffic and volume needs. i also demonstrated sharp analytical abilities which were instrumental in cost-effectively managing payroll expenses and store budgets, along with overseeing comprehensive inventory management practices to optimize loss prevention efforts. as this is just a sampling of my impressive background, please kindly refer to my enclosed resume for additional professional experience.
you will find me to be an enthusiastic leader who is skillful at building loyal teams to encourage low turnover rates, implementing targeted retail sales policies / procedures, and creating an appealing store environment through innovative interior merchandise displays. for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.
i look forward to hearing from you in order to discuss an available opportunity for which i am qualified. i may be reached as indicated, and thank you in advance for your time and consideration.
sincerely,
shelia kelly
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