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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com

 

Information Technical Support Specialist

Well-rounded and energetic IT Professional with 12+ years experience seeks new challenge and

opportunity to apply consummate skills toward optimizing operations of a dynamic organization.

Key areas of Expertise


   Information Management

   System Development

   Image/Software Design

   Networking

   Installation/Migration

   Encryption

   Configuration

   Hardware Refurbishment

   End User/Account Development

   Project Management

   Procedure Development

   Record Management

   Inventory Management

   Help Desk/Technical Support

   Troubleshooting

   Personnel Management

   Leadership and Training

   Customer Service


yyyyyy x. yyyyyy

Professional Profile                                                         

Ø  Escalate business development through innovative initiatives which increase productivity and revenue growth; consistently exceed goals and expectations

Ø  Military professional who has been recognized for diverse accomplishments and received a multitude of awards and military decorations; formerly held secret security clearance

Ø  Self-motivated team player who welcomes new challenges and continuing education; currently enrolled in program to become a Certified Information Systems Security Professional (CISSP)

Ø  Organized and detail-oriented IT Specialist; expertly design, develop, analyze, implement, configure, support, and maintain computer hardware, software, systems, and networks

Ø  Results-driven with excellent project management skills; utilize strategic planning, and manage and maintain schedules and timelines

Ø  Leader who communicates technical and complex information easily and concisely; display superior abilities as a Trainer; served as instructor for Army Recruiting System Software (ARISS)

Ø  Exhibit a strong analytical mind; accurately prepare reports and diverse documentation; assist in development of new procedures and specifications

Ø  Demonstrate diagnostic and collaborative problem-solving skills; proficient in translating individual needs into responsive, customized business system solutions

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Employment History                                                          

Information Assurance Security Officer for State of Illinois Recruiting Office for PKI Accounts

Career Training Concepts Snellville, GA                                                                          09/2010 C Present

   Boost business operations through preparation of daily reports for Army Recruiting Information Support Systems (ARISS) databases, area reports, and army recruitment schedules

   Key player accountable for switching Reserve Component Automated Systems (RCAS) over to Active Directory Migration; skillfully maintain the State network domain and add new email/user security accounts while adhering to all security compliance IAVA updates

   Increase productivity while demonstrating superior leadership qualities; train and direct 144 production recruiters

   Essential member who responds to 350 end-users providing exceptional technical support; troubleshoot, diagnose, install upgrades, perform configurations, repairs computer systems, and network components

   Launch diverse hardware to computer systems; refurbish laptops, desk stations, and test stations

 

Information Technician

MTCI Manassas, VA                                                                                                         06/2009 C 09/2010

   Civilian Contractor who executed daily operation of reports for ARISS databases, area reports, and army recruiting schedules

   Expertly installed and interfaced computer hardware; multimedia, memory, and video components and systems

   Played key role in troubleshooting problems and provided outstanding technical support; network connectivity, desktop configuration, printers connectivity, network access issues, sound cards, video cards, modems, hard drives, hard disk controllers, and PCI bridges

   Successfully changed mother board jumper settings, upgraded BIOS, and flashed firmware updates; amended all user accounts for email encryption, and reduced costs by establishing remote connection utilizing VPN Access with smart card access (CAC Card)

 

Information Technician

Illinois Office of the Secretary of StateCity, State                                                             01/2007 C 06/2009

   Demonstrated excellent leadership skills; spearheaded installation and coordination of all facility computers

   Successfully completed 2000+ trouble tickets serving as on-site technician for Illinois Mobile services; configured routers, switches, and Cisco Pix DHCP and Static IP

   Effectively designed new imaging and software for scanning projects and images

   Participated in design and recommendation of hardware specifications for 2300+ desk top replacements; adhered to all specifications

   Optimized efficiencies by setting up end-user accounts for Novell; setup printers, servers, and workstations

   Provided troubleshooting of Active Directory and MS Exchange

 

Information Technician

MTCI Manassas, VA                                                                                                         08/2005 C 12/2006

   Maximized operations by coordinating and implementing domain change of Illinois recruiting computers; backed up databases and set-up email exchange

   Launched Illinois Recruiting and Retention web site with remote access

   Facilitated training for electronic enrollment of paperless automated enlistment packets

   Ensured superior technical support while conducting complex troubleshooting and problem resolution; successfully completed 1300+ trouble calls regarding software to hardware failures

   Accurately modified mother board jumper settings, upgraded Basic Input/Output System (BIOS), and flashed firmware updates

 

Information Management Non commissioned Officer, Sergeant First Class

Illinois Army National Guard Springfield, IL                                                                     04/1999 C 06/2005

   Assigned as Midwest Representative Rack Chairman for a six state region; skillfully managed ARISS software and assisted with LAN capabilities from dial up connection utilizing VPN software

   Vital member who designed and developed instructions for implementing guidelines for installation of ARISS

   Selected from six instructors to provide training in all 50 National Guard States; conducted instruction in software installation, hardware setup and configuration, troubleshooting of Peer to Peer Networks, and system  and software configuration

   Provided efficient inventory control; managed laptop inventory exceeding $120 000

yyyyyy x. yyyyyy

Previous Employment                                                        

Recruiter, Illinois Army National Guard Springfield, IL                                                         01/1996 C 04/1999

Administrative NCO, Illinois Army National Guard Springfield, IL                                         07/1990 C 12/1995

Cement Finisher, Armstrong Concrete Springfield, IL                                                         11/1990 C 07/1991

Engineman, US Navy Norfolk, VA                                                                                     11/1988 C 10/1990

yyyyyy x. yyyyyy

Computer/Technical Skills                                              

Operating Systems:                  Windows 2000/XP/Vista/NT, and Novell Netware

Proto Calls:                              TCP/IP, DHCP, SMTP, CHAP, UDP, FTP, SMTP, POP3

Networks:                                 LAN and WAN

Hard Ware:                               Proficiently install hard drives, video cards, sound cards, smart cards, SCSI devices, Bio Metric Keyboards, printers, and scanners

Software:                                  Microsoft Office 2003 including Word, Excel, and Access; Outlook 2007, Dameware, Army Recruiting System Software (ARISS)

Air Card Configurations/

Wireless Security:                    WEP, WEP2, AES, Fire-Wall configurations, Symantec Ghost, McAfee E Policy, and HIPS

Routers & Switches:                 Cisco 2800 routers and HP 2626 switches

 

Would you like to insert the info below somewhere in under this header or elsewhere? 

Category 5 A/B Hard Wiring

IAVA updates

Cisco Pix DHCP

Internet Protocol (IP)

yyyyyy x. yyyyyy

Education and Professional Development                   

Certified Information Systems Security Professional (CISSP)                                            Anticipated DATE

Computing Technology Industry Association (CompTIA) City, State

 

Certified Security Plus/A+, CompTIA at Camp Robinson Little Rock, AR                                            06/2010

Security Plus, CompTIA at Camp Robinson Little Rock, AR                                                               01/2010

CISCO Academy Certified Network Associate Routing & Switching (CCNA)                                        05/2009

Lincoln Land Community College, Springfield, IL

Microsoft Excel, Access, and PowerPoint Levels 1 & 2                                                                      05/1997

Lincoln Land Community College Springfield, IL

Military Education                                                                                                                       1980 C 1998

Diverse training including Instructor Trainer Course, Recruiting Course, and Personnel Records Specialist

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