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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com
(xxx-xxx-xxxx
career objective
results-driven client service specialist eager to contribute superior business development, team leadership, and project management skills toward supporting the employer in optimizing financial and operational performance
profile
ø offer numerous years of progressive experience in client relationship management, process improvements, and internal team building in technology-driven environments
ø effectively identify and capitalize on opportunities to streamline procedures, boost operational performance, increase quality, and control costs
ø cultivate key business relationships and facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø sharp business acumen and experienced in managing broad scope of operations; extensive background in evaluating and reporting on sales, marketing, human resources, vendor relations, and financial performance
ø play an integral role in guiding companies through key transitional periods and multiple mergers and acquisitions
ø strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; supervise and lead top performing cross-functional support teams
ø dynamic communication, presentation, negotiation, and relationship management skills
~ key achievements ~
- in recognition of outstanding performance, quickly progressed within activehealth management to attain position responsible for growing and managing an account portfolio worth more than $15m
- successfully provided health management and data analytics services and developed longstanding relationships with major national clients of activehealth management, including blue cross and blue shield of north carolina, the state of south carolina employee insurance program, elderplan, and sun chemical
- conducted thorough client program analyses using activehealth management s innovative technologies to recommend customized strategies resulting in improved financial performance; generated detailed quarterly business reviews instrumental to monitoring accomplishments
- achieved substantive start-up savings, earlier revenue recognition, and increased profitability for activehealth by reducing the implementation cycle at uha, hawaii s third-largest health insurer
- established highly effective quality improvement program for activehealth management s it department; developed and implemented process improvements and data processing tracking logs, as well as standard operating procedures, process flow and change management documentation
- as global program manager for general electric, drove integrated customer support functions in line with six sigma practices to continually grow business, proactively investigate and resolve issues, and monitor performance metrics across multiple client locations; recognized as outstanding contributor by sales in 2002
professional experience
activehealth management (a wholly owned subsidiary of aetna), new york, ny 2004 c 2008
senior account manager (2005 c 2008)
quality improvement manager (2004 c 2005)
savvis, weehawken, nj (2002 c 2004) 1999 c 2004
global program manager for general electric c cable & wireless (2002 c 2004)
client services manager c exodus communications, inc. (1999 c 2002)
sterling software, insert location 1997 c 1999
executive assistant
advanced systems concepts, inc., insert location 1995 c 1997
office manager
sterling software, insert location 1992 c 1995
regional sales administrator
education
brazosport college, lake jackson, tx 1985 c 1987
general studies
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