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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
dedicated team player eager to contribute more than 15 years of customer service,
administrative, and sales support to a progressive profit or not-for-profit enterprise.
profile
ø sharp analytical and problem-solving skills; proficient at interpersonal relations and competent at written / oral communications.
ø able to multitask while planning, prioritizing, and coordinating workflow to meet deadlines and maximize productivity, efficiency, and quality.
ø proficient in microsoft office and data entry; willing to learn / master additional programs as necessary.
professional experience
customer service representative
starwest botanicals, inc. 2004 c 2008
ø met and / or exceeded all set goals as a five-star, highest-rated telephone sales representative of a large-scale natural products wholesale distributor by prospecting, presenting, and using interpersonal relationship-building abilities to boost revenue.
ø demonstrated a comprehensive knowledge of company products and services to handle client requests promptly and resolve problems effectively.
ø provided competent account management, processed order efficiently, and built strong customer relationships.
ø practiced accurate account recordkeeping, including proper order, payment, and shipping documentation.
customer service representative
mclatchy newspapers, inc. dba the sacramento bee 2001 c 2004
ø utilized communication and negotiating skills within a fast-paced call center to facilitate profitable newspaper subscription sales.
ø regularly performed at above-average productivity levels in responding to more than 100 incoming calls per shift.
ø awarded 1st place in a contest for selling the most vacation holds with subscriptions.
ø maintained liaison between circulation and editorial departments to guarantee seamless business operations.
ø ensured exceptional customer satisfaction levels by proactively responding to and troubleshooting issues.
repair clerk / customer service associate
citizen communications 2000 c 2001
ø assessed customer telephone repair needs within a high-volume call center, arranged for emergency responses, and determined proper operational routing of consumer inquiries, requests-for-services, and complaints.
ø ensured decisions were consistent with business productivity, company well-being, and customer service satisfaction.
business banking representative
wells fargo banking center 1999
ø played an instrumental role via telephone in generating significant revenue by evaluating and presenting optimal banking solutions to consumer fiscal management improvement efforts.
ø contributed administrative abilities toward support of diverse client banking needs, answered financial questions, and resolved data management concerns.
ø completed extensive professional development coursework.
~ additional job history ~
head recruiter
sacramento medical blood foundation 1995 c 1999
ø led training for new employees to maintain consistent organizational practices while handling a wide array of escalation calls to ensure optimal operations.
ø scheduled donor appointments for blood, platelets, and plasma.
ø kept daily records of blood supply goals which met and / or exceeded set objectives.
ø responded to surgery orders and blood needs and provided assistance with blood drives.
ø performed accurate daily data entry.
ø honored with a team player award for facilitating results, as well as team captain summer challenge award.
customer service representative
j.c. penney telemarketing center 1993 c 1995
ø recognized with a three-time outstanding customer service award for excellence in job performance.
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