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yyyyyy x. yyyyyy 530 east 100 south, #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
seeking to utilize training, personnel development, orientation, technical, administrative and class facilitation skills in an information technology training assignment actively supporting the employer in defining, integrating and launching innovative solutions to maximize operational performance.
career profile
ø numerous dell certified systems expert certifications covering printers, desktops, work stations, laptops and switches (see below).
ø over seven years of career experience with the three most recent in computer training.
ø demonstrated leadership and facilitation skills.
ø record of progression to positions of increasing authority and responsibility.
ø expertise in all facets of employee development focused on advanced technology.
ø adept in coordinating adaptation of advanced technologies and integrating with existing it equipment/applications.
ø proficiency in web-based training methodologies.
ø comptia a+ facilitator and dell master trainer.
ø plan, schedule and maintain multiple training courses/initiatives.
ø knowledgeable in documentation, report origination and formulation of policies/procedures.
ø proven ability in employee service delivery and issue resolution.
ø strong focus on quality and meeting organizational objectives.
ø outstanding capacity in planning, analysis and problem-solving.
ø well-organized multi-tasker with strong detail orientation.
ø spanish linguist.
technology skills
pc hardware and software repair, diagnostics and upgrades (comptia a+/net + certified), dell certified level ii technician, microsoft office, micros ordering systems, audio visual presentation
certifications
dell level ii certified technician
dell certified trainer
dell certified master trainer
comptia a+ certified
comptia network + certified
comptia certified test administrator
professional experience
teleperformance usa, salt lake city, ut 2006 - present
comptia a+ facilitator/dell master trainer
retained to train students for a+ certification.
conduct training for installation/setup, upgrading, repairs, troubleshooting and maintenance of desktops, laptops, printers and peripherals.
teach network configurations and operating systems.
facilitate training of users in use of systems and software-related issues.
effectively perform software package installations, upgrade of software, troubleshooting of applications and system errors.
yyyyyy x. yyyyyy
page two
provide advisement software use, train users, develop training/user manuals and direct pc usage.
as dell trainer, facilitate new hire classroom training for up to 30 students in two-month courses.
orchestrate two weeks of a+ and six weeks of pnp centered around adult learning theory.
evaluate and resolve classroom behavioral issues.
assess and rate students on capacity to aid phone customers in diagnosing complex problems while providing resolutions for technical/service issues.
oversee student a+ certification process.
author needed documentation.
collaborate with training department on curriculum improvements.
make wide-ranging use of excel spreadsheets to track metrics and student progress.
maintain currency through conference calls with clients on new product releases and vitality issues.
coordinate with operations department to assure smooth transition from training to call floor environment.
administer and direct problem and request management processes.
as dell master trainer, utilize adult learning theory principles to maximize knowledge transfer.
help trainers develop into training champions and future master trainers.
conduct bi-monthly evaluations of trainers to calibrate areas of swot.
deliver frequent trainer certification workshops where participants facilitate modules of trainer certification workshop among peers.
earlier background
prior to 2006, was a self-employed advanced english conversation teacher/english editor in pergamino, bs. as., argentina, and held increasingly responsible assignments with custer state park resort, custer, sd. in these assignments gained expertise in group/personal teaching, lesson planning, curriculum development, editing, staff supervision and project management.
education
custer high school, custer, sd
graduate
business, theatre, computer science, speech, debate, culinary arts
two years study of the spanish language during cultural immersion in buenos aires, argentina
yyyyyy x. yyyyyy 530 east 100 south, #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in an information technology training capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include it expertise with numerous certifications and proven capacity as an it trainer and facilitator. to complement this background, i possess demonstrated expertise in individual/group training, related software usage, lesson planning, training materials and project management, as well as strong analytical, problem-solving and managerial capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
attachment
yyyyyy x. yyyyyy 530 east 100 south, #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
thank you letter text
date
contact name
company name
address
city/state/zip code
dear _______________________________:
i would like to thank you for providing me the opportunity to interview with you and discuss the exciting information technology training position currently available with your organization. having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.
as discussed, i am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff. i believe you will find my dynamic management, coordination and communications skills vital to your operations and look forward to contributing to your success.
should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. again, thank you for the enlightening interview. i look forward to your response.
sincerely,
yyyyyy x. yyyyyy
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