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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: U.S.A.

SSN: xxx-xx-xxxx

Veterans Preference: 5 points- Iraq Service

Security Clearance: Secret-active


Job Announcement Number: AWP-FS-0000 xxxxxx xxxx , xxxx , xxxxx 00000

Job Title: Management and Program Assistant

Department: Department of Transportation

Agency: Federal Aviation Administration

Core Competencies

 

Administrative Operations, Program Management, Project Administration, Office Management, Front Office Operations, Executive Support, General Office/Clerical, Fiscal Management, Reporting, Scheduling, Strategic Planning, Tactical and Operational Logistics, Event/Meeting Planning/Coordination, Scheduling, Customer Service, Public Relations, Communications, Presentations, Written Communications, Team Building, Training & Development, Staff Supervision/Leadership, IT/Technology, Office Automation, Software Applications, Military, Government, Civilian, Private Sector

 

Professional Experience

 

8/2001 - Present
California Army National Guard
Fullerton, California US
Salary: 20,000 USD Per Year
Hours per week: 20
Supervisor: SSG Paul Manning; Phonexxx-xxx-xxxx; Contact Supervisor: Yes
Infantry Squad Leader
Have fulfilled 3 deployments including Infantry Squad Leader in Iraq (2007-2008), Administrative/ Executive Support at Guantanamo Bay (2005-2006) and External Security for Deseret Chemical Depot in Utah (2002).

 

Over course of military career, have acquired extensive experience in both administrative office and tactical field operations, assuming increasing leadership roles based on superior work ethic and performance and routinely earning formal recognition and awards.  Have led as many as 65 military personnel and contractors in combat setting (Iraq); currently oversee 15 personnel stateside.

 

Have invested numerous years in Operation Center and executive/senior officer support.  Successfully built and led 10-member team of associate staff. Effectively reviewed/edited and produced quality official forms, documents and communications.  Actively coordinated, scheduled, attended, and presented at meetings and briefings.  Collaborated in strategic planning of events, complex missions and training initiatives. Provided expert formal and informal advice on policy and critical situations.  Efficiently managed schedules, phone/email communications and access to senior personnel. Effectively implemented and administered office automation software. Relied upon as subject matter expert in troubleshooting, advising on and resolving broad computer software and networking problems. 

Successfully designed and administered website.

 

Page 1 of 4

Yyyyyy x. yyyyyy                                                                                          Page 2 of 4

 

In a tactical/security operations capacity, successfully enforced, facilitated, explained, and instructed in security tactics and logistics in a combined civilian and military setting.  Proficiently manned traffic control, pedestrian entry and security check points as well as searched detained individuals/vehicles or civilians moving through control points and conducted roaming patrols; adeptly employed diverse security equipment including radios, x-ray machines and wands. Efficiently reported security violations/breaches and maintained detailed duty logs.

 

Key Achievements

 

Awarded medal in recognition of contributions in applying complex computer software and critical decisionmaking skills to coordinate rapid assistance for US soldiers under attack in Iraq.

 

Hand-selected to supervise all communication initiatives, devices and operators in support of high-profile military tribunals at Guantanamo Bay, Cuba.

 

Formally recognized by Battalion Commander for innovatively leading a team to maximize use of insufficient supplies and resources to accomplish critical mission.

 

Successfully led 15 team members and 50 contractors with limited/no support on long distance convoys in combat conditions with zero loss of personnel or vehicles over one-year time span.

 

Recognized with medal for effectively teaching/motivating 39 soldiers to attain 100% first-time pass rate.

 

6/2006 - 2/2007
The St. John Companies
Valencia, California US
Salary: $12.00 USD Per Hour
Hours per week: 40
Supervisor: Felipe Rivas; Phone: 1-800-435-4242; Contact Supervisor: Yes
Database Manager/Report Specialist

Promoted within weeks of hire as Administrative Assistant to assume increasing responsibilities in recognition of continually exceeding performance expectations.  Consistently achieved and surpassed critical project goals in independent, self-managed setting through effective planning, prioritization and time management. Facilitated new hire training in administrative functions and internal policies/ procedures.

 

Proficiently generated, calculated and tracked complex statistical sales data for report production and company-wide distribution which was vital to evaluating performance and defining optimal marketing strategies for future business development. Provided broad-scope administrative support ranging from planning and scheduling meetings, ordering/tracking office supply inventory and tracking time and attendance (T&A) to coordinating mailings, maintaining complex information/report systems and performing database maintenance. Took the personal initiative to participate in outside training programs to increase technical skills as well as work productivity.

 

Key Achievements

 

Successfully identified, troubleshot and resolved client database issues instrumental to boosting sales team efficiency.

 

Created and launched new sales report format integrating technical and non-technical sales data for use during company-wide meetings, significantly improving interdepartmental communications. 

 

Resourcefully designed, upgraded, streamlined, and automated Excel reports to substantially increase department production.

 

 

Yyyyyy x. yyyyyy                                                                                          Page 3 of 4

 

1/2003 - 5/2006
The Home Depot
Valencia, California US
Salary: 10 USD Per Hour
Hours per week: 40
Supervisor: David Martinez; Phone: 1-800-504-9128; Contact Supervisor: Yes
Acting Department Head/Sales Associate

Rapidly promoted to Senior Associate and subsequently selected over more senior staff to act serve as Acting Department Head of Hardware Department in recognition of dynamic performance and leadership qualities as well as success in quickly acquiring complex product knowledge.  In leadership role, effectively trained, developed and motivated high-performance, customer-focused team as well as implemented targeted policies, procedures and action plans instrumental to boosting Department efficiency, productivity and revenue.. Strategically managed labor and controllable costs to maximize bottom-line profits. Took the personal initiative to design, plan and introduce enhanced merchandise displays generating improved product visibility and higher customer satisfaction levels.

 

Key Achievements

 

Earned formal recognition for surpassing sales records and quotas. 

Steered Department to earn annual Best Hardware Department in Western District Award.

 

1/2001 - 6/2002
Magic Mountain
Santa Clarita, California US
Salary: 8.00 USD Per Hour
Hours per week: 25
Supervisor's Name: N/A; Phone: 661-255-4100; Contact Supervisor: Yes
Ride Operator

Demonstrated dynamic customer service and interpersonal relation skills in providing quality amusement park ride/attraction services to broad populations.  Applied sharp leadership abilities toward effectively training team in operations safety and park policies/procedures.  Exhibited strong drive and work ethic in maintaining employment current with earning top grades in completing high school degree and competing on track team; in recognition of top performance, selected to promote to position of higher accountability.

 

Education

 

California State University-Northridge, California US
Degree: Bachelor of Arts, History
Earned: 5/2010
Credits: 45 Semester Hours
GPA: 3.7 out of 4.0
Honors: Graduated cum laude and Dean s List, all semesters

 

College of the Canyons-Santa Clarita, California US
Degree: Associate, History
Earned: 12/2008
Credits: 77 Semester Hours
GPA: 3.7 out of 4.0
Honors: Dean s List (2x)

 

Yyyyyy x. yyyyyy                                                                                          Page 4 of 4

 

Specialized Training/Certifications

 

Certificate of Completion, Excel 2003 Levels 1/2/3, New Horizons Computer Learning Center

Currently pursuing self-designed Spanish Language program

 

Technical Proficiencies

 

Windows 2000, Windows XP, Windows Vista, Windows 7, Microsoft Word, Excel, PowerPoint, Publisher, Photoshop CS, Dreamweaver; additional office automation software

 

Affiliations

 

Member, Phi Alpha Theta, National History Honor Society

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: U.S.A.

SSN: xxx-xx-xxxx

Veterans Preference: 5 points- Iraq Service

Security Clearance: Secret-active


Job Announcement Number: AWP-FS-0000 xxxxxx xxxx , xxxx , xxxxx 00000

Job Title: Management and Program Assistant

Department: Department of Transportation

Agency: Federal Aviation Administration

KSAs

1. Ability to present clear and concise information consistent with the targeted audience.

 

In both a military and civilian capacity, I have consistently relied on my dynamic information development and communication skills to effectively deliver presentations customized to target audiences, from senior-level military personnel and combat troops to corporate executives and retail associates. 

 

Serving with the California Army National Guard since 2001, I have contributed numerous years toward supporting Operation Centers and  executive/senior officer personnel.  Because they rely on me to provide both formal and informal advice on policy and critical situations, it is crucial that I effectively assimilate and disseminate complex information in order to present it in a clear and concise manner, and I have routinely presented at senior-level meetings/briefings.

 

While deployed to Iraq, I was equally effective in applying my dynamic communication skills toward leading 15 team personnel as well as 50 contractors on long-distance convoys in sensitive combat conditions, and succeeded in doing so with no loss of personnel or vehicle during a 1-year time frame.  In support of security operations, I have also been highly successful in enforcing, explaining and instructing in policies, procedures, tactics, and regulations in interfacing with both military personnel and civilians at pedestrian and vehicle checkpoints as well as during searches and detentions.  

 

In a leadership capacity within the private sector, I have excelled in developing and implementing quality training programs targeted toward broad audiences including administrative personnel, sales professionals and customer service associates.  Of note, to boost my ability to communicate with diverse populations, I am currently completing a self-designed Spanish language program.

 

2. Ability to systematically gather information to respond to program inquiries.

 

With the California Army National Guard, I am frequently relied upon to systematically gather information vital to broad military programs and missions.  In many cases, my talents in responding to program/mission inquiries and needs have resulted in recognition from both senior personnel and peers.

Yyyyyy x. yyyyyy                                                                             KSAs- Page 2 of 2

 

 

As an example, I was selected to supervise a communications program supporting the high-profile tribunals at Guantanamo Bay, Cuba.  This required that I effectively gather complex information on objectives in order to define, develop and facilitate optimal communications.  Based on information gathered, I was able to successfully develop communication strategies, plan logistics and coordinate devices as well as build and direct a team of operators instrumental to the success of this mission.

 

Faced with U.S. soldiers under attack in Iraq, I was able to rapidly and systematically gather information on the situation and apply my critical decision making skills, based on analysis of that information, to coordinate rapid assistance for our soldiers.  In recognition of my contributions, I was awarded a medal.

 

I was formally recognized by our Battalion Commander for succeeding in overcoming the challenge of insufficient supplies to achieve a critical mission.  In order to accomplish this, I systematically gathered information regarding our mission as well as supply levels in order to define strategies for maximizing use of limited resources

 

I also earned a medal for my success in addressing training program needs.  After researching and generating information relevant to achieving our objectives, I successfully developed and executed a targeted training program that resulted in 39 soldiers attaining a 100% first-time pass rate.

 

3. Knowledge of statistical processes.

 

After being rapidly promoted from Administrative Assistant to Database Manager & Report Specialist with The St. John Companies, I assumed responsibility for effectively compiling, analyzing and developing complex reports vital to the company s strategic marketing and business development planning.  In this capacity, I effectively coordinated with cross-functional departments to generate statistical data on sales performance, client activity and market trends.  I would then perform detailed computations/calculations and analysis of data to create comprehensive statistical reports for company-wide distribution and senior management presentation. 

 

Combining my statistical processes knowledge with my technology expertise, I took the initiative to boost internal processes by creating and implementing a new reporting format integrating diverse technical and non-technical data.  As a result, efficiency in interdepartmental comprehension and communication of complex statistical data was substantially improved and data was effectively used across broad areas to increase our bottom-line performance.  During this time, I also devised automated Excel reports for statistical reporting which substantially streamlined internal processes and increased department production.

 

Complementing this, in pursuing my Bachelors Degree, I completed theoretical and applied studies in Statistics.

 



 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: U.S.A.

SSN: xxx-xx-xxxx

Veterans Preference: 5 points- Iraq Service

Security Clearance: Secret-active


Date

 

Department of Transportation

Federal Aviation Administration

Address

City/State/Zip Code

 

RE: Job Announcement Number: AWP-FS-0000 xxxxxx xxxx , xxxx , xxxxx 00000

 

I am extremely interested in being considered for the Management and Program Assistant position available with your Agency and am submitting my resume and KSAs for review.  In advance, thank you for your time in reviewing my qualifications.

 

As demonstrated, I offer you extensive military and civilian background in administrative operations, including solid background in a managerial/leadership capacity.  With the California Army National Guard since 2001 in both tactical field and office operational capacities, a large part of my career has focused on providing executive/senior officer level assistance in support of Operations Center functions. My responsibilities have ranged from office/front office operations, communications (written and verbal), reporting, presentations, and project administration to program facilitation, strategic planning and scheduling (meetings, events, trainings, etc.), team building/supervision, and general clerical.  Within the civilian sector, I have held similar responsibilities as an Administrative Assistant, Database Manager and Report Specialist.   I excel in prioritizing, organizing and managing workflow to maximize productivity and efficiency and have often been instrumental in boosting operational performance in both military and civilian sectors, as illustrated by the achievements highlighted in my resume. 

 

Throughout my employments, I have exhibited a drive to excel, the initiative to capitalize on opportunities for professional development and a commitment to supporting the employer in maximizing results.  As member of your staff, you will find me to be a performance-focused team player and I am confident that I could be a valuable asset to your operations.  I am eager to interview at your earliest convenience, and look forward hearing from you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

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