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yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

highly effective technical and ebusiness professional with it network, project management, communications and management skills eager to contribute expertise toward achieving the goals of a progressive organization as a key team member.

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career profile

ø  masters of business administration, ebusiness and global management.

ø  over 12 years of varied technical and it experience.

ø  numerous microsoft, itil and pending pmp certifications.

ø  highly-organized, detail-oriented multi-tasker.

ø  well-versed in strategic it infrastructure and itil process improvement.

ø  strong, well-refined technical diagnostic ability.

ø  orchestrate the design and operation of state-of-the-art automated facilities.

ø  excellent time-management skills.

ø  proven ability in complex project management and coordination.

ø  record of progression to positions of wide-ranging responsibility and knowledge.

ø  background in training and directing information technology teams.

ø  in-depth experience in completing network upgrades, repairs and configurations.

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technology skills

windows nt 4.0, 2000 & 2003, windows xp/vista, sun solaris 2.7/2.8, linux redhat 9.0, novell 3.12/4.11, visual basic 6.0, asp, php, xml, web services, adobe macromedia, dreamweaver, macromedia flash, html, tcp/ip, netbios, dhcp, arp, ripv1/v2, ospf, ppp, snmp, cisco 700, 1600, 1700, 2600, and 3600 routers, 3com superstack ii 3300 switches and advanced rps, cisco catalyst 2900 xl switches, magnum ethernet switches, linksys 802.11b wireless ethernet, nokia ip330, modem srm-100, crm, siebel ebusiness 2000, microsoft sharepoint portal, ms office xp/2003/2007, project 2000, microsoft visio 2003, microsoft iis 5.0/6.0, nai sniffer pro 4.5, oracle 8i applications client, ethereal, norton ghost 2000, norton antivirus 2000, symantec protection agent, veritas netbackup exec enterprise server, veritas netbackup 3.4.1 data center, check point firewall 4.1, check point vpn-1 securemote ng, hummingbird exceed 9.0, autocad 2000, code charge studio 2.8.

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professional development

pmp project management professional certification, pending.

itil it service management certification, pending.

itil foundation v3.0

itil service strategy v3.0

itil service design v3.0

itil service operation v3.0

itil continual service improvement v3.0

business process reengineering for competitive advantage

microsoft certified trainer (mct)

microsoft certified professional (mcp)

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professional experience

reach services, morristown, nj                                                                                                     2005 - 2009

global it manager

       supervised team of it managers servicing corporate infrastructure for 19 offices worldwide.

       defined and implemented itil practices for sla, change, incident and problem resolution.

       developed itil governance framework to assist senior management in strategic decision-making.

       oversaw service desk to maintain continual operational improvement.

       constantly sought out new business opportunities to maximize company s competitive advantage.

       upgraded corporate worldwide servers from windows 2000 to windows 2003.

yyyyyy x. yyyyyy

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       governed company disaster recovery plan to ensure viability in event of emergency.

       liaise with senior management to reduce it cost to company.

 

at&t, piscataway, nj                                                                                                                   2003 - 2005

project manager

       designed, configured and managed automated prototype center s (apc) lan/wan servers.

       created analysis database to streamline apc automated operations.

       established testing methodology for automation and prototypes.

       saved company approximately $180,000 by relocating apc team.

 

lyzac international, fords, nj                                                                                                        2002 - 2003

network and system administrator consultant

       provided network customer service to wide variety of clients.

       integrated, configured, deployed and supported windows networks for company and clientele.

       designed and supervised lan/wan infrastructure consisting of various windows os and cisco routers & switches.

       evaluated windows 2003 enterprise server with engineering team to ensure proper compatibility.

 

sherpa optical networks, new york, ny                                                                                         2000 - 2002

network and system administrator

       developed and managed ip routing environment for worldwide network infrastructure.

       integrated and managed windows, unix, oracle, sun solaris and web servers.

       utilized veritas servers to install ibm-compliant backups for numerous platforms.

 

pc age, edison, nj                                                                                                                      1997 - 2000

network administrator and technical support supervisor

       implemented mixed novell/windows lan/wan infrastructure for corporation.

       performed diagnosis and repair on intel-based pc and laptop devices using tcp/ip netbeui and ipx/spx protocols.

       configured t-1 links, file and print servers and cisco routers.

 

 

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education

university of phoenix

masters of business administration

specializing in ebusiness and global management

 

kean university

bachelor of science, computer science

 

 

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