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yyyyyy x. yyyyyy
300 labor st., apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
career objective
results-driven manager eager to contribute strong organizational, leadership, and customer service skills toward actively supporting a successful restaurant seeking a motivated and productive team member
profile
ø offer four years of progressive customer service and operational management experience with expertise in increasing food and beverage sales and profits
ø promote a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; cultivate long-term guest relationships
ø demonstrated record of recruiting, training, and managing top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs
ø proficiently balance general ledger accounts, create forecasts, generate invoices, and develop solutions including actionable cost controls
ø monitor industry trends and developments, including competitive services and marketing activities
ø dynamic communication, presentation, and relationship management skills
ø consistently ensure a safe, clean, and sanitary environment
professional experience
manager, joe's crab shack, san antonio, tx 2008 c present
- successfully steer all aspects of operations and manage a team of more than 50 employees at this high-traffic restaurant with $3m in annual sales; boosted sales by 8.5%
- actively hire, train, and assess staff; plan employee scheduling in line with business and budget needs
- execute administrative functions including budget management, invoicing, and inventory control and ordering; monitor p&l reports
- direct local store marketing and promotional efforts; offer specials, distribute free appetizer cards, and create eye-catching displays
- implement quality assurance checklists, foh checklists, and 100% table visits to achieve very high levels of customer satisfaction
server / trainer, auntie pasto s, royal kunia, hi 2006 c 2007
- applied depth of knowledge regarding menu, including nightly and bar specials, towards providing guidance to guests and increasing sales
- practiced above and beyond service to ensure superior levels of customer satisfaction and create a comfortable, family-style dining environment
- selected to train foh staff on food menu, bar menu, promotional items, and proper customer service techniques
server, two georges, corpus christi, tx 2005 c 2006, 2007
- developed a loyal client base by delivering exceptional customer service
- assisted with technological issues and generating vendor invoices
education
bachelor of arts in communication, cum laude, texas a&m, corpus christi, tx insert year
- cumulative gpa 3.6
- member, national honor society
studies towards bachelor of arts in visual communication, hawaii pacific university, honolulu, hi insert year c 2007
- cumulative gpa 3.5 (through spring of 2007)
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