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Donna M. Powers
PO Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Social Security Number:
Citizenship:
Veteran s Preference#
Vacancy Announcement:
Job Title:
CORE COMPETENCIES
Customer Service, Front Office Management, Administration, Operations, Database Maintenance, Multi-tasking, Staff Management, Relationship Management, Leadership, Policy/Procedure Development, Organizational Structuring, Regulatory/ Procedural Compliance, Human Resource Management, Training, Public Relations, Work-Flow Management, Budgeting, Financial Planning, Troubleshooting, Investigative Technique, Less-Than-Lethal Takedown Procedures, Protective Services, Identification of Security Risks, Loss Prevention, Communication, Negotiation, Crisis Management, and Crime Scene Investigation.
PROFESSIONAL EXPERIENCE
1/2002-Present
9-1-1 Coordinator
Adams County
Gettysburg , Pennsylvania US
Hours per Week:
Salary: $54,000
Supervisor: Glenn Snyder Phone xxx-xxx-xxxx Ex. 274 May
Contact: Yes
Serving as Office Manager, strategically managed all 9-1-1 dispatchers and administrative staff. Proficiently analyze the effectiveness and efficiency of operating procedures through quality assurance detail, work flow management, inter-functional coordination, and organization of assigned operations. Effectively train and direct 36-member staff and actively collaborated in Human Resource operation functions such as developing work schedules, evaluating performance and providing guidance/mentoring. Successfully establish work priorities based on the difficulty and nature of work along with employee experience and specialties. Effectively establish working procedures, updating policies as necessary to improve overall performance. Actively collaborate in the selection of employees for promotions, awards, reassignments, disciplinary measures, and additional training. Contribute to the budgeting and financial planning of department. Consistently enforce all policies and procedures in all operations. Capably stay focused and maintain a calm demeanor in high-pressure situations, while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone. Skilled in analyzing critical situations and developing creative solutions in a timely manner.
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Donna M. Powers Page 2 of 3
11/1993-Present
Police Officer
City of Gettysburg
Gettysburg, PA
Hours
per Week:
Salary:
Supervisor: Chief Joseph Dougherty Phone: 717-334-1168 May
Contact: Yes
Actively served as Police
Officer for the Borough of Gettysburg, responsible for patrolling the city,
ensuring the preservation of law and order, prevention of crime, enforcement of
traffic/parking regulations, and investigation of the commission of a crime. As
first responder to the crime scene, skillfully administered first aid,
conducted preliminary investigations, gathered evidence, located witnesses, and
made arrests when necessary. Strategically conducted on-site accident
investigations, while also implementing safeguards to prevent further accidents.
Oversaw the interviewing of principals and witnesses, taking written statements
from drivers and
witnesses, examining vehicles and roadway, and observing view obstructions. Consistently
testified in court as a key witness regarding crime scene findings and events.
Tasked with escorting prisoners to and from court, ensuring proper guarding of prisoners
at all times. Flexibly responded to calls and complaints involving fire,
automobile accidents, robberies, numerous misdemeanors and felonies. Responsible
for interviewing persons with complaints and inquiries, facilitating
communication with the proper authorities. Proficiently checked parking meters
for overtime parking violations and issued traffic tickets. Successfully directs
traffic at intersections, while also providing escort services to funeral
processions and house-movers. Served as custodian of personal property and
evidence held for court presentation, maintaining detailed records of property,
evidence and impounded automobiles. Supervised the reloading of ammunition at
the Police Training Academy. Oversaw trustees washing cars and cleaning
buildings.
EDUCATION
Indiana University of Pennsylvania
Major: Act 120 Police Academy
Indiana, Pennsylvania
10/1993
High School
Degree: Diploma
Date Earned:
TRAINING and PROFESSIONAL DEVELOPMENT
OPSEC Counterterrorism Training, Federal Law Enforcement Training Center
FEMA
National Incident Management Systems 100, 200, 300, 400,700 Training
Incident Command Training
Certificate
Firearms Training System Course, Pennsylvania State Police
Tactical Police Driving, National Academy for Professional Driving
Mobile Field Force Training, Baltimore County Police Department
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Donna M. Powers Page 3 of 3
CERTIFICATIONS/CREDENTIALS
Supervisor Certificate, Pennsylvania Emergency Management Agency
Work Environment of the EMC, Pennsylvania Emergency Management Agency
Online PEIRS/Web EOC End User Training, Pennsylvania Emergency Management Agency
Communications
Center Supervisor, Association of Public Safety Communications Official
CPR Certified, American Heart Association
AWARDS
Special Commendation, Gettysburg Police Department
Distinguished
Unit Citation Road Patrol, Gettysburg Police Department
Activities
Member of the Crisis Response Team, National Organization for Victim Assistance
Patrol
Response to an Active Shooter, Clearfield County Emergency Response Team
TECHNICAL SKILLS
Microsoft
Office Suite, including Word, Excel, PowerPoint, Outlook, Access, Explorer.
Accurate Typing Speed
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