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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx • abc@xyz.com
career objective
results-driven, quick-learning, and detail-oriented professional desiring a challenging and rewarding operations management / business support role within a successfully progressive organization where previous experience can merge toward the active achievement of exciting new opportunities for continual organizational growth.
profile
ø offer 10 years of solid experience in operational management, administrative support, and sales representative roles, including demonstrating extensive expertise in quality control / regulatory compliance, training / development, process improvements, human resources, and customer service capacities.
ø create and implement best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall corporate objectives.
ø communicate a company s vision, value, and goals in order to profitably ensure both a consistently successful operational performance and a continually satisfied and loyal customer base.
ø prioritize, manage, and complete multiple assignments within fast-paced, high-pressure situations in order to meet set deadlines while maintaining a commendable work ethic.
professional experience
manager field services corporation
countrywide home loans, plano, tx 2002 c present
ø successfully oversee a high-performance 20-member staff responsible for all operational payment processing and organizational escalation issues within the nation s largest independent mortgage lender, including creating efficient daily production reports for cross-divisional meetings and performing monthly quality audits to ensure overall regulatory compliance and government policies / procedures adherence.
ø effectively map process workflows and recommended necessary improvements and controls to guarantee a seamless operational process at all times, as well as coordinating property inspections as required.
ø create dynamically effective training programs for incoming personnel, including developing, implementing, and maintaining high-quality standards for all associates to provide consistency within business operations.
ø optimally spearheaded loss draft activities for uninterrupted customer contact and services in relation to residential properties affected by hurricane katrina.
senior administrative assistant
shannon diversified, inc., ontario, ca 1999 c 2001
ø developed and tracked various quality controls within daily production efforts of a high-volume company, as well as efficiently overseeing division-wide property and injury claims, developing and maintaining essential company schedules, and mapping all organizational procedures and process workflows activities.
ø maintained responsibility for the monitoring of all payroll and human resources issues, including creatively developing and conducting special report presentations for executive-level management.
sales representative / customer service representative
damark, junction city, ks 1998 c 1999
ø accurately posted and balanced key customer orders and credit memos, along with contributing dynamic prioritization and time management skills to quickly identify and resolve daily customer service problems in a proactive and productive manner.
ø fostered cooperative teamwork across a multitude of personnel levels by implementing exceptional cross-functional training processes, while making solid organizational assessments to maintain a valuable and productive working environment at all times.
education and computer proficiencies
certificate in secretarial science skadron college
proficient in microsoft office (word, excel, powerpoint)
microsoft publisher / microsoft visio / quickbooks / as/400 / internet applications
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