career objective                              

results-driven corporate training, sales, and marketing specialist eager to contribute exceptional organizational, communication, and leadership skills toward actively supporting the employer optimize revenues and profitability

profile                                                

ø  offer numerous years of progressive corporate training and education experience, with expertise in developing region-specific marketing plans, driving sales, and boosting bottom-line profitability

ø  design and implement staff development plans for all levels of personnel; establish expectations, prepare agendas, author training manuals and source additional materials, conduct workshops, assess participant progress, and follow up on application and staff performance

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; experience working through major corporate transitions and acquisitions

ø  create innovative merchandise displays and award-winning sales plans that consistently result in revenues exceeding established corporate goals

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments

 

~ key achievements ~

         launched and managed coffee master training and brand certification program for all business partners, including kraft foods europe, pepsi, and saatchi & saatchi

         selected to represent company on good morning sacramento, good day san francisco, wake up san diego, and the morning show in seattle, spokane, los angeles, and las vegas; additionally appeared on qvc and beat sales goal of 300 three-pack units in under three minutes on air

         created managerial trainings and food service account programs for hundreds of participants; provided personalized support and guidance

         arranged and led educational coffee buying trip to costa rica for 50 specialists; hand-picked coffee cherries, washed, fermented, dried, raked, roasted, and tasted the coffee

professional experience                

starbucks / seattle s best coffee, seattle, wa                                                                                               3/91 c 2/09

international marketing specialist and product expert c starbucks (10/07 c 2/09)

• in recognition of excellent performance, steadily progressed within company to attain position entrusted with oversight of coffee education / sampling and training programs on an international scale; served as product expert and consultant for the us and international consumer products group teams
• developed, conducted, and monitored efficacy of corporate training programs in existing and new markets
• traveled extensively and researched distinct regions to design customized marketing and training programs in support of product launches

regional sales manager, consumer products group c seattle s best coffee and starbucks (9/01 c 9/07)

• successfully directed sales activity for the pacific northwest, alaska, montana, idaho, and the west coast regions; increased year-over-year sales revenues by 15-20%
• created and implemented highly effective national training coffee product and sales program for more than 200 sales and marketing professionals
• worked closely with kraft foods on marketing seattle s best and torrefazione coffee brands in 25,000 grocery stores throughout the country

quality assurance and training manager c seattle s best coffee (7/95 c 8/01)    

• proficiently constructed and led on-site training programs focusing on general management, new product, and performance evaluation; conducted trainings at more than 100 domestic and international franchise cafes as well as 50 seattle s best cafes

regional manager, retail operations c seattle s best coffee (3/91 c 6/95)

• authored and implemented training documents including initial cafe retail operations store manual, hiring procedures, train the trainer manual, and food service sales manual; actively coached cafe managers and supervisor trainers on proper application of training programs

 

continued

yyyyyy x. yyyyyy                                                                                                                                                                                                       page 2                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              p

 

~ prior background~

grocery store manager and category coffee buyer, larry s markets, seattle, wa                                          5/85 c 2/91

teacher, seattle preparatory high school, seattle, wa                                                                                  9/84 c 6/88

education                                           

seattle university, seattle, wa

bachelor of arts in education; emphasis: physical education / health and english

master s studies in education administration 

teaching certificate k-12

 

~ professional development ~

situational leadership ~ foundations of management workshop ~ ethics at the workplace ~

high performance team training ~ project management overview training

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity as a insert job title and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include a solid background in corporate training and education as well as working in a sales and marketing capacity for starbucks corporation, its subsidiaries, and its partners.  i excel at developing and implementing highly effective corporate training programs, and have experience working in the us and overseas markets.  i ve been granted multiple awards and corporate recognitions for my ability to successfully steer sales growth through the implementation of region-specific marketing plans and attractive merchandise displays.  my exceptional communication and interpersonal skills have consistently proven instrumental in my capability to work with diverse groups, coordinate product launches, and manage daily operations.  to complement this background, i offer a b.a. in education along with substantive professional development.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

peg hamill