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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

driven professional with expertise in driving technology system rollouts/implementations supporting optimization of production/plant operations eager to contribute to the success of a dynamic organization.

 

profile

 

  • offer solid and progressive experience within system rollout support, production optimization and client service capacities.
  • proven track record of supporting rollouts of sap and peak, including end user issue resolution and training support.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • awarded 3 valor medals, submitted for the purple heart, good conduct medal, and army accommodation medal.
  • recognized as hardworking, committed professional with a proven desire to contribute to a dynamic team in support of company objectives.

 

professional experience

 

support c red hat erpicg consulting                                                                                     2008-present

  • actively coordinate with clients in support of sap rollouts for production and peak shop floor information systems.
  • utilize peak and sap in consistently providing user support for all production issues, ensuring timely and efficient resolution.
  • responsible for the provision of primary first line application support services to clients through multiple venues, including telephone, email and individual meetings.
  • sharp business acumen and experience in managing broad scope of technical support operations, from hardware setups and inventory cycle counts to software testing to ensure optimal functionality of sap and peak.

 

173rd airborne combat paratrooper military service                                                                      2005-2008

  • serving as e-5 sergeant, non-commissioned officer, effectively executed over 33 combat missions with raven reconnaissance unmanned aircraft.
  • demonstrated sharp leadership and communication skills in serving as level 2 combat, explosive breeching and close quarter combat school instructor.
  • proven track record of two successful combat tours in afghanistan, responsible for millions of dollars in military equipment.
  • actively supported team as 07/08 fire team leader, emt, combat life saver, and rock first responder.

 

real estate agent keller williams realty                                                                                       2001-2005

  • successfully steered real estate sales operations to generate high volume growth and revenue.
  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.

 

floor forman interstate forge                                                                                                     1995-2001

  • actively served as foreman for 4th largest steel company in north america, efficiently maintained production line of 14000 metric ton press.

 

professional education

 

bachelor of science in information technology kaplan university                                          2008-present

 

combat life savers school certification raven flight certification

combative level 1 & 2 certification master breecher course certification

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