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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
objective
business professional eager to contribute financial services, organizational, turn-around, communications and customer relations skills in a challenging operations management assignment.
career profile
ø operations swat expert.
ø proven capacity to turn-around failing operations to profitable basis.
ø adept at identifying deficiencies and implementing remediation plans.
ø have delivered record-breaking sales volumes up to $100mm.
ø orchestrate employee training with significant results in productivity and revenue enhancement.
ø over 11 years of financial services experience.
ø successfully developed guidelines, matrix and rate sheet for alt-b program for both alliance bancorp and bc bancorp (the sub-prime division).
ø knowledgeable in diverse management and staff supervisory functions.
ø contributor in critical process improvement.
ø comprehensive understanding of business and operations management.
ø record of promotion to positions of increasing responsibility and authority.
ø provide effective support to executive management.
ø adept in relationship development and facilitating repeat business.
ø proven accomplishments in coordination, strategic planning, and project management.
ø notable coordinator and facilitator.
ø highly motivated self-starter.
ø well-organized multi-tasker with strong detail orientation.
ø university-level accounting studies.
professional experience
schueler financial services, san mateo, ca 2007 - present
operations manager
tasked to restructure internal procedures and formulate multiple operational improvements.
launched computerized production of reports, tracking of customer relationships and vendor payments.
facilitate cross-training and employee development programs.
originate work procedures for every job.
conduct in-depth audits on closed loans and loans in process to achieve regulatory compliance.
alliance bancorp, brisbane, ca 2004 - 2007
operations manager
recruited to manage daily operations of correspondent division and san francisco wholesale office.
successfully eliminated branch losses from excess costs and process inefficiencies.
delivered solid loan/credit decisions.
slashed turnaround times to meet stringent deadlines.
oversaw and monitored branch policies/procedures.
ensured on-going compliance with federal/state lending laws.
first nlc financial services, concord, ca 2003 - 2004
operations manager
led professional staff of over 40 personnel including four supervisors.
managed fulfillment of quality, compliance and business development goals.
administered staffing, training, processing, underwriting, closing and post-closing.
held approval authority of $1mm.
tracked feedback/audit results from quality control department and investors to ensure underwriters met requirements.
conseco finance, tempe, az 1997 - 2003
western regional underwriting manager
launched centralized underwriting unit for retail sub-prime lender.
oversaw underwriting for 40 retail offices with staff of 20+ underwriters and 5 team leaders.
no. ! volume leader in 2003.
met/exceeded unit underwriting goals.
attained exceptional audit results.
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