xxx-xxx-xxxx 11571 purse dr. manassas, va 20112 abc@xyz.com

yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

versatile online community specialist eager to contribute broad-scope experience toward supporting a dynamic organization in maximizing bottom-line performance.

profile

offer solid and progressive online community specialist experience, including expertise within user support, community management and client service capacities. in depth experience in growing an interactive community of users through innovative outreach campaigns, interactive forums and online user support options. strong hands-on experience creating detailed reports on user statistics, demographics, needs, issues, and requests in support of overall company yyyyyy x. yyyyyys. proven ability to create and maintain dynamic and engaging profiles, personals, fan pages, blogs, and forums. demonstrate exceptional ability to quickly grasp new concepts and learn skills in support of company success.

            adobe photoshop                           phbb message boards                      feedback analysis

            microsoft office suite                     dreamweaver                                      devtrack

            html editing                                  survey creation                                  facebook

            youtube                                         twitter                                                linkedin

professional experience

game design/community coordinator electronic arts                                                         2007-2009

• sharp business acumen and experienced in managing broad scope of operations, from establishing a working relationship with fan sites to recruiting players for focus groups/beta tests and generating weekly reports on players top concerns.
• actively host online town halls and chat groups to facilitate communication between players and developers.
• responsible for retrieving feedback through message boards, surveys and social networking sites.
• efficiently manage social networking sites along with the internal and external message boards in support of overall company goals.
• consistently ensured delivery of quality customer service vital to sustaining and growing clients.
• proficiently generate detailed weekly reports on the top concerns of all company products.
• effectively train and direct new employees and actively collaborated in human resource operation functions evaluating performance and providing guidance/mentoring.
• collaborate with web development team in the creation and implementation of new tools and website content.
• provide support to all customers on a broad range of issues, including billing issues, technical inquiries and product sales.

community manager gala-net                                                                                                           2007

senior customer support electronic arts                                                                               2006-2007

assistant store manager eb games                                                                                            2004-2006

customer account executive 2 comcast cable                                                                          2001-2004

education

associates of computer science in computer graphics keiser college gpa: 3.89/4.0                      2001

                   member community manager s group member video game professionals