Productive, quality-oriented professional eager to contribute exceptional operations management, customer relations and computer skills toward optimizing operations of a progressive organization.

 

 

         Proficiency in spearheading accounts receivable and collections activities, vital to ensuring and optimizing the employer s fiscal health and stability.

         Analyze, create and execute administrative and operational policies and procedures to eliminate redundancy, elevate productivity and control costs.

         Sharp blend of vendor relations, communication, interpersonal, and problem solving skills.

         Highly respected for attention to detail and deadlines, professionalism, solid judgment, and integrity.

         Extremely versatile; quickly adapt to new roles, responsibilities, software, and environments.

 

 

Wayman Fire Protection, Inc. Wilmington, DE, 2002 to 2009

Accounts Receivable Supervisor

         Applied significant customer relations and communication skills toward directing and performing accounts receivable from clients such as DuPont, City of Philadelphia, and Astra Zeneca.

         Relied upon and recognized for superior problem solving abilities, prioritization skills, and multi-tasking capabilities.

         Investigated, analyzed, and swiftly rectified billing issues and discrepancies.

         Signed and authorized release of liens, promissory notes and mechanics liens.

         Substantially decreased past due accounts by educating and motivating staff to facilitate timely invoicing and provide first-rate customer service.

 

Pocopson Veterinary Station, West Chester, PA, 1996 to 2002

Office Manager / Veterinarian Technician

         Advanced from initial role as Veterinary Technician based on proven expertise in administrative management.

         Contributed dynamic leadership skills toward managing, mentoring and motivating staff members, with strong focus on optimizing productivity, efficiency and performance.

         Oversaw broad scope of administrative functions inclusive of accounts receivable, bank deposits, appointment scheduling, and ordering/purchasing of all medical supplies, prescription diets, and office supplies.

         Participated in hiring, training and development of new employees.

         Leveraged outstanding relationship-building skills to handle all client contact, respond to inquiries, and coordinate follow-up visits to optimize patient care outcomes and customer satisfaction.   

 

 

Goldey-Beacom College, Wilmington, DE

         Master s of Management

         Bachelor Business Administration