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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

proficient it professional eager to contribute advanced technology, systems architecture, project management and business support expertise in a challenging it administrator assignment.

 

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career profile

ø  a.a.s. in information systems technology; currently pursuing b.s. in same field.

ø  knowledgeable in systems analysis, testing, quality assurance and application implementation.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-versed in applications, testing and troubleshooting.

ø  comprehensive education and professional development.

ø  outstanding capacity to develop and implement advanced applications.

ø  skilled consultant and advisor with proven user support capacity.

ø  record of progression to positions of increasing authority and responsibility.

ø  focus on providing exceptional support to senior management and corporate departments.

ø  deliver exceptional customer service, quality and attainment of organizational objectives.

ø  knowledgeable in systems analysis, testing, quality assurance and application implementation.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  fluent in english and spanish.

ø  adept in aligning it contributions with organizational objectives.

 

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technology skills

pointsec encryption software, managesoft software deployment, ms office suite, trend microscan/antivirus, usps-oig, ccms, address management systems, caat, tacs, ace, active directory, ntfs, windows xp/server 2003 rdp, tcp/ip, dns, dhcp, http, ftp, remote access, lan/wan, cisco vpn

 

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professional experience

ecs federal, rosslyn, va                                                                                                          2009 - present

mid-level technician, usps-oig

       arlie, please list a duty, responsibility or accomplishment here.

       please list a second duty, responsibility or accomplishment here.

       please list a third duty, responsibility or accomplishment here.

       please list a fourth duty, responsibility or accomplishment here.

 

lockheed martin corporation, rosslyn, va                                                                                      2006 - 2009

technical specialist help desk, senior, usps-oig

       provided multitasking technical support for over 1,200 uspu-oig users on-site and throughout u.s.

       installed, configured and troubleshot windows xp, ms office, cisco vpn, lan/wan and connectivity.

       primary technical support point-of-contact for top agency executives.

       coordinated with network administrators and engineers to provide tier 2 support on complex problems.

       oversaw and configured sharepoint content management, fdcc pilot program and network printers.

       monitored network users and cleaned systems for network clients.

 

stonewall title & escrow, manassas, va                                                                                          2005 - 2006

junior network administrator

       developed, configured and maintained systems, networks, applications, patches and hardware.

       oversaw backups, vpn configurations, user support/training and network topology documentation.

       performed basic cisco router configuration, active directory management and network security.

 

yyyyyy x. yyyyyy

page two

 

 

 

 

cardinal bank, woodbridge, va                                                                                                      2005 - 2006

part-time teller

       provided customer service and assistance with questions and inquiries.

       managed register cash balance, data entry and record-keeping and help desk support.

 

sutton place gourmet, alexandria, va                                                                                             2000 - 2004

network support/front-end supervisor

       troubleshot and supported company s internal business information processing system.

       solved user problems, supported applications and installations and trained end-users.

       answered phone calls, managed register cash balance and maintained company records.

 

 

 

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education


strayer university, woodbridge, va

bachelor of science, information systems technology, internetworking

expected graduation october 2010

 

northern virginia community college, woodbridge, va

associate of applied science, information systems technology, network administration, 2007

associate of applied science, information systems technology, network engineer, 2007

 

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