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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
human resources ▪ payroll specialist
well-rounded and energetic professional seeks new challenge and opportunity to
apply consummate skills to optimize operations of a dynamic organization.
♦ key areas of expertise ♦
human resources
payroll
report management
hr audits
case management
program development
outsourcing
policies & procedures
administrative support
call center/customer service
relationship development
leadership & supervision
professional profile
ø professional human resource specialist with experience managing union and non-union payroll, billing processes, outsourcing activities, case resolution, reference/background/drug checks, and payroll audits; consistently adhere to company guidelines
ø organized and detail-oriented leader who supports business operations; create and process diverse reports, participate in program development and company restructuring procedures, maintain employee files, and test new programs
ø communicate technical and complex information easily and concisely; provide superior customer service; skillfully developed employee handbook used in training
employment history
unionized payroll specialist 03/2010 c 01/2011
deutsche post dhl ▪ columbus, oh
boosted business development by expertly managing payroll activities for 15 unions across three companies; served as payroll call center agent for approximately 40 thousand employees
spearheaded restructuring of the union billing process; designed new reports and utilized access and excel to increase efficiencies and decrease manual errors
key player who processed reports and conducted audits while adhering to contract guidelines; calculated monthly heath and welfare and pension contributions
assisted payroll report analyst; proficiently created, reviewed, and distributed new payroll reports
team player who participated in special projects including state unemployment tax authority (suta) forecasting, union contract review, and kpi reporting
hp enterprise services (formerly eds and eds, an hp company) ▪ dublin, oh 03/2007 c 10/2009
senior workforce administration specialist 09/2008 c 10/2009
demonstrated excellent communication skills while establishing positive relationships with management; expedited new system transition
vital member who outsourced hr and payroll services for fortune 500 company and served in tier ii case resolution for all hr and payroll issues; liaison between cardinal health and payroll in india
team leader who assisted in testing of new software and procedures before implementation and training of other employees
launched overhaul of expatriate payroll process; reduced errors and stabilized relationships between expatriates and client
initiated restructuring of random drug testing program; decreased weekly processing time from 35 to 5 hours
essential member who created compliance reports and procedures; identified and corrected processing errors in hr and payroll system
efficiently managed diverse daily activities including employee file maintenance, i-9 reporting, e-verify, processing of tuition reimbursements, w2 revisions, case management, and employee verifications
employee data services coordinator, eds contractor 03/2007 c 09/2008
optimized productivity by assisting in major payroll outsourcing project for fortune 500 company; assisted in payroll conversion from adp to peoplesoft, as well as outsourcing payroll to india
expertly maintained employee hr records; accurately processed multi-state payroll for approximately 3500 c 5000 employees including sales force
ensured sox compliance by conducting hr and payroll audits
senior recruiter 05/2006 c 03/2007
jmpeters staffing ▪ cincinnati, oh
demonstrated strong leadership qualities while overseeing office operations in owner s absence
successfully developed employee handbook which included company policies and procedures; used for training
specialized in recruitment of administrative and financial positions; conducted reference, background, drug, and credit checks
effectively managed weekly payroll for temporary employees; printed off checks in-house
computer skills
microsoft office
peoplesoft
adp pc/pw c ireports/quickview
adp probusiness
reportsmith
report writer
interface manager
siebel case management
kronos
ishare
aldea
taleo
lotus notes
knova
education & professional development
bachelor of arts in english 2005
miami university ▪ oxford, oh
emphasis in creative writing
certifications
professional in human resource certification 2010
miami university ▪ oxford, oh
the society for human resource management (shrm) learning system 2010
miami university ▪ oxford, oh
celta certification (international certification to teach english as a 2nd language) 2009
school ▪ bangkok, thailand
esl for young learners certificate 2009
school ▪ bangkok, thailand
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
[date]
[attention line]
[organization s name]
[address line 1]
[address line 2]
dear [insert name]:
this letter and the enclosed r sum are an expression of my interest in seeking a rewarding position as [human resource specialist] within your organization. i bring valuable experience and training which makes me an excellent match for your advertised position.
you will gain a dedicated and motivated individual who can communicate well with all levels of the organization. i am able to inspire others to achieve common goals and create innovative solutions to complex problems. expertise in all aspects of human resources, payroll, reporting, administrative support, and program development are some of my strengths.
i would appreciate the opportunity to meet with you to discuss how my skills and background might fit in with [organization name s] current and future needs. please do not hesitate to contact me for further information or to arrange an interview that best suits your schedule. thank you for your time and consideration.
sincerely,
molly parsons, phr
enclosure
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